Karisa Bierod
Louisville,KY
Summary
Dedicated trainer with experience in high-volume restaurant environments, emphasizing guest service and menu knowledge. Led onboarding of new servers, ensuring adherence to service protocols and enhancing customer satisfaction. Managed scheduling and inbound inquiries, showcasing strong organizational and communication skills. Expertise in training and menu guidance supports roles demanding effective teamwork.
Overview
3
3
years of professional experience
Work History
Server Trainer
Texas Roadhouse
Louisville, KY
04.2023 - 05.2024
- Trained new Texas Roadhouse servers on service steps and guest care, enhancing team readiness for high-quality service.
- Demonstrated menu knowledge for hand-cut steaks, sides, drinks, and specials.
- Guided servers in POS order entry and ticket handling to streamline operations and improve accuracy.
Engaged with guests during dining experiences to ensure satisfaction and foster positive relationships.
Appointment Setter
Cardinal gutters
Louisville, KY
01.2021 - 05.2022
- Qualified leads for residential gutter repair and replacement
- Scheduled gutter inspections for Cardinal Gutters customers
- Answered inbound calls and routed service inquiries
Education
Jefferson County Public School
Louisville, KYSkills
- Server training
- Menu knowledge
- POS order entry
- Customer service
Timeline
Server Trainer
Texas Roadhouse
04.2023 - 05.2024
Appointment Setter
Cardinal gutters
01.2021 - 05.2022
Jefferson County Public School