Jessica Conkle
Marion
Summary
Hardworking Lead Dispatcher offering 5+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Always looking for ways to improve efficiency and procedures. Advanced skills in excell, power point, microsoft office. Enthusiastic team leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of quality repairs, speed, and accuracy . Motivated to learn, grow and excel in manufacturing.
Overview
11
11
years of professional experience
Work History
Team Leader
Whirlpool
07.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maximized efficiency by removing safety hazards and debris from work areas.
Dispatcher
Venture Express
02.2019 - 06.2021
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out drivers to assist over 500 hourly callers based on locations, needs and worker availability.
- Directed all dispatching, routing and tracking of 400 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 1000 daily calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
Team Leader
Whirlpool
06.2017 - 02.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Assisted coordinators with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Molded team and embraced change to adapt within dynamic market.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for up to 30 staff members, troubleshooting complex administrative and training issues promptly.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Participated in cross-functional team-building activities.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Customer Service Cashier
Aldi
06.2016 - 10.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Completed file maintenance log for price discrepancies.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Lifted up to 100 pounds at once and used forklift to move heavier loads.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Quality Control Inspector
New Breed Logistics
01.2014 - 10.2015
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Sampled 100% of products for detailed analysis.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Completed precise measurements using special tools.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
- Located and investigated production concerns and helped management implement corrective actions.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Repaired faults, reassembled products and completed additional tests.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
Education
No Degree - Business Management
Marion Technical College
Marion, OHHigh School Diploma -
Mount Gilead High School
Mount Gilead Ohio06.2004
Skills
- Calendar and Scheduling Software
- Speech Clarity
- Dispatch Recordkeeping
- Service Vehicle Dispatch
- Customer File Maintenance
- Message and Work Order Transfer
- Work Crew Dispatch
- Service Requests
- Team Work Scheduling
- Route Planning and Adjustment
- Schedule Management
- Service Coordination
- Client Interaction
- Personnel Monitoring
- Effective Communications
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
Team Leader
Whirlpool
07.2021 - Current
Dispatcher
Venture Express
02.2019 - 06.2021
Team Leader
Whirlpool
06.2017 - 02.2019
Customer Service Cashier
Aldi
06.2016 - 10.2018
Quality Control Inspector
New Breed Logistics
01.2014 - 10.2015
No Degree - Business Management
Marion Technical College
High School Diploma -
Mount Gilead High School