Jessica Conover
Howell,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. I hope to find a career in the medical field and I am eager and willing to learn to improve and continue my education in many fields of interests.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Longhorn Steakhouse
11.2016 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing without compromising service quality.
- Addressed concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lead Pool Technician/Small Business Owner
Tropicoral Pools
01.2015 - 01.2021
- Improved pool water quality by implementing advanced filtration systems and chemical treatments.
- Reduced equipment downtime through proactive maintenance, servicing, and repair of pumps, filters, and heating systems.
- Enhanced customer satisfaction by providing timely and efficient pool service appointments and maintaining clear communication with clients.
- Ensured safe swimming conditions by conducting regular inspections of pool facilities for compliance with local health codes and safety regulations.
- Developed and maintained relationships with customers and suppliers through account development.
- Family owned. Ran full division of the company from billing aspects to service and repairs. Played a part in every role, aside from being the pool technician.
Education
No Degree - Diagnostic Medical Sonography
Jackson College
Jackson, MI2025
No Degree - Cosmetology / Dermatology
Suncoast Technical College
Sarasota, FL06.2016
Skills
- Safe Food Handling
- Professional Appearance
- Exceptional Customer Service
- Strong Work Ethic
- Performance Improvement
- Cleanliness Standards
- Multitasking Abilities
- Positive Attitude
- Attention to Detail
- Team Leadership
- Reliable and Responsible
- Warm and Friendly
- Medical Terminology Knowledge
- Continuing Education
- Eager to learn continuously
Accomplishments
CPT license- Certified Pool Technician
Certified Training in multiple area's of a restaurant for improving training and development.
Maintained high GPA throughout high school and college courses making it into honors program.
Timeline
Server/Bartender
Longhorn Steakhouse
11.2016 - Current
Lead Pool Technician/Small Business Owner
Tropicoral Pools
01.2015 - 01.2021
No Degree - Diagnostic Medical Sonography
Jackson College
No Degree - Cosmetology / Dermatology
Suncoast Technical College