Jessica Cook
Marion,OH
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
5
5
years of professional experience
Work History
Sales Associate
Speedway Gas Station
Delaware, Ohio
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Supported clientele in making informed purchasing decisions.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Production Worker
Silver Line Windows
Marion, Ohio
05.2021 - 09.2021
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Assemble window screens with various parts
Production Worker
MPW Industrial Services
East Liberty, Ohio
07.2019 - 05.2021
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Clean robots and dress for next shift
- Empty paint buckets and properly dispose of waste
- Train new employees
- Performed minor repairs on machinery as needed.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Conducted routine maintenance checks on all machinery used in the production line.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
Secretary
RSA
Marion, Ohio
02.2015 - 03.2017
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Assisted with special projects or tasks related to departmental functions upon request.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Maintained organized filing system of paper and electronic documents.
Education
High School Diploma -
Cleveland Christian Academy
Cleveland, OH08-2006
Some College (No Degree) - Human And Social Services
University of Phoenix
Tempe, AZSkills
- Payment Processing
- Inventory Control
- Retail loss prevention
- Customer Needs Assessment
- Upselling
- Product Sales
- Cash Register Operation
- Self-Checkout Assistance
- Fraud Detection
- Listening Skills
- New teller training
- Goal-Oriented
- Written and oral communication skills
- Sales Training
- Money Handling
- Outgoing Personality
- Teamwork and Collaboration
- Inventory Tracking
- Multi-tasking strength
- Hospitality and accommodation
- Stocking and Receiving
- Excellent people skills
- Client Service
- Recordkeeping
- Project Planning
- Flexible and Adaptable
- Microsoft Word
- Data Management
- Friendly, Positive Attitude
- Analytical Thinking
- Task Prioritization
- Self-Directed
Timeline
Sales Associate
Speedway Gas Station
09.2023 - Current
Production Worker
Silver Line Windows
05.2021 - 09.2021
Production Worker
MPW Industrial Services
07.2019 - 05.2021
Secretary
RSA
02.2015 - 03.2017
High School Diploma -
Cleveland Christian Academy
Some College (No Degree) - Human And Social Services
University of Phoenix