Jessica Cook
Huntsville
Summary
Dynamic professional with strong customer service and team leadership skills. Experienced in optimizing schedules and enhancing member satisfaction, ready to drive improvements in customer engagement and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
University Fitness Center
11.2025 - Current
- Coordinated fitness class schedules, optimizing resource allocation for improved participation.
- Implemented inventory management practices, ensuring availability of equipment and supplies.
- Supported staff training initiatives, fostering a collaborative environment among team members.
- Assisted in daily operations and member services, enhancing customer satisfaction and engagement.
- Analyzed member feedback to identify trends, driving improvements in service delivery and offerings.
Sales Associate
The Buckle - Retail
03.2023 - 07.2023
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate offers to customers.
- Organized merchandise displays to optimize store layout and attract customer attention.
Education
Bachelor of Science - Computer Science AI & Data Science
University of Alabama At Huntsville
Huntsville, AL05-2029
High School Diploma -
Sparkman High School
Harvest, AL03-2025
Skills
- Team leadership
- Customer service
- Decision-making
- Time management
- Inventory management
- Health and safety compliance
- Money handling
- CPR certified
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid/CPR Certified
- Certified Scheduling manager, University fitness center - 2026
Timeline
Assistant Manager
University Fitness Center
11.2025 - Current
Sales Associate
The Buckle - Retail
03.2023 - 07.2023
Bachelor of Science - Computer Science AI & Data Science
University of Alabama At Huntsville
High School Diploma -
Sparkman High School