Jessica Coombs
Bozeman,MT
Summary
Proven track record of enhancing audit processes and customer satisfaction at Acosta Sales & Marketing, showcasing strong analytical skills and a great work ethic. Adept at building relationships and efficiently managing tasks, both independently and as part of a team. Achieved significant improvements in efficiency and compliance, demonstrating a blend of hard and soft skills.
Overview
2011
2011
years of professional experience
Work History
Merchandise / Auditor
Acosta Sales & Marketing
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzed data and findings to prepare reports detailing financial information.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Followed established auditing processes to meet internal and regulatory requirements.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Communicated with auditee staff to obtain necessary information for audits.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Stocked shelves and completed resets
- Read and followed plan-o-gram
Waitress
Rainbow Cafe
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Shift Manager
McDonald’s
12.2001 - 07.2010
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzed data and findings to prepare reports detailing financial information.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Followed established auditing processes to meet internal and regulatory requirements.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Communicated with auditee staff to obtain necessary information for audits.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Stocked shelves and completed resets
- Read and followed plan-o-gram
Education
Associate Of Business Administration - Business Administration
Independence University
Salt Lake City, UT03.2017
GED - Gender Studies
Wayland-Cohocton Central
Wayland, NY08.2009
Skills
Strong people skills
Great work ethic
Self motivated
Work well with a team and alone
Timeline
Shift Manager
McDonald’s
12.2001 - 07.2010
Merchandise / Auditor
Acosta Sales & Marketing
Waitress
Rainbow Cafe
Associate Of Business Administration - Business Administration
Independence University
GED - Gender Studies
Wayland-Cohocton Central