Jessica Corhei

• Spearheaded emergency department initiatives to elevate patient care standards and optimize operational processes.
• Achieved streamlined daily operations that optimized staffing levels, resulting in improved patient flow and safety. Reduced traveler staffing from a peak of 32 to a stable, efficient state.
• Designed and implemented strategic initiatives to drive service excellence, including optimizing door-to-EKG processes and reducing LWBS rates.
• Coordinated and executed crisis management drills with diverse teams, focusing on optimizing emergency response and patient care effectiveness.
• Analyzed performance metrics to identify areas for improvement and elevate overall departmental effectiveness.
• Mentored emerging leaders within the department, promoting succession planning and leadership development initiatives.
• Directed financial planning and budget management to ensure alignment with organizational goals and quality care delivery.
• Led efforts to achieve accreditation compliance, successfully meeting all regulatory requirements during routine audits.
• Enhanced patient care by implementing efficient processes and streamlined workflows in the emergency department.
• Developed and executed programs to boost caregiver engagement, reflected in an employee satisfaction score of 81% and 86% favorable responses.
• Managed trauma coordination duties and successfully submitted three-year reaccreditation application to uphold program standards.
• Naloxone kiosk partnership with Snohomish County for community distribution.

• Designed and implemented educational programs and events such as Enhanced ED RN Residency program, Revised Front End (Lobby/Triage) process, Pediatric Emergency Response, and started/taught first ultrasound guided IV classes RNs.
• Responsible to manage department day-to-day operations to enhance patient safety, patient flow (250-300 daily patient visits), and appropriate staffing.
• Managed educational program, budgets, department productivity, created new FTE positions and received approval to meet growing needs.
• Prepared and maintained schedules for over 180 FTE employees.
• Alternate training methods to diversify instruction, strengthen learning opportunities and enhance program success.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing enterprise targets.
• Developed departmental systems and procedures to better align workflow processes and hospital throughput.
• Attended continuing education workshops to enhance skills and apply new throughput methodologies.
• Managed all employee coaching, training and performance improvement actions.
• Managed and motivated employees to be productive and engaged in work.

• Streamlined workflow processes, resulting in increased productivity and reduced operational costs for Great Falls Hospital.
• Championed process improvement efforts across multiple departments within client organizations, leading to greater efficiency and effectiveness Great Falls Hospital.
• Consulted with healthcare professionals on business decisions.
• Produced detailed and relevant reports for use in making business decisions.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees at Great Falls Clinic Hospital.
• Moved into travel position to support COVID patient care as a RN. Completed multiple contracts:

DeSoto Memorial Hospital ED - Desoto, FL

Children's Hospital Los Angeles - Los Angeles, CA

UPMC Trauma Hospital / Pediatrics - Harrisburg, PA

University Medical Center (UMC) - El Paso, TX

NYC Health / Bellevue Hospital -New York City, NY

• Analyzed existing workflows and established departmental procedures to streamline operations in freestanding emergency rooms.
• Directed project management efforts for the successful launch of two freestanding emergency departments, ensuring compliance with healthcare regulations.
• Managed pediatric unit with 22 beds to enhance patient outcomes and streamline care processes.
• Advanced through progressive management roles from Staff Nurse to Director, demonstrating leadership and strategic oversight.
• Coordinated emergency response initiatives aimed at optimizing resource allocation for enhanced patient care.
• Conducted comprehensive analysis of data trends to drive strategic decisions and improve efficiency in emergency service delivery.
• Enhanced patient satisfaction levels by implementing process improvements and focusing on patient-centered care maintaining patient experience scores top box 97-99% for more than 2 years consecutively.

• Conducted comprehensive assessments and implemented solutions in diverse hospital settings to address critical challenges and ensure operational continuity from manager level to CNO.
• Analyzed current service needs and customer satisfaction metrics to inform product improvement strategies.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Investigated and addressed business development challenges to proactively mitigate problems.
• Designed and implemented strategic initiatives to strengthen customer relationships with HCA, CHS, Lifepoint, and Advent.
• Defined and integrated roles, responsibilities and processes for business team and data management organization for EMR implementations.
• Conducted comprehensive assessments and implemented solutions in diverse hospital settings to address critical challenges and ensure operational continuity.
• Spearheaded strategic initiatives to enhance healthcare delivery models, resulting in improved patient outcomes and satisfaction.

• Left position to assume travel executive consulting for this corporation.
• Championed a culture of patient safety within the department by regularly reviewing incident reports, conducting root-cause analyses, and implementing corrective actions as needed to prevent future occurrences.
• Led multi-disciplinary team meetings to review complex cases, foster collaboration among staff members, and ensure consistent best practices across all aspects of the department''s operations.
• Facilitated open communication among team members by promoting a culture of transparency, accountability, and mutual respect within the department.
• Evaluated emerging trends in emergency medicine to identify potential areas of growth or improvement within the department's existing operations.

• Led daily, weekly and monthly coaching, counseling and feedback sessions.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Progressive Leadership Track from NICU PCT (1 yr), ED Pediatric RN Resident (6 months), ED RN (2 yrs. 3 mos.), ED day shift supervisor (2 yrs. 1 mo.), promoted to ED Manager, and Interim PICU Director (8mos.).
• Worked on hospital wide initiative projects for safe handoff and transfers (PASSMESAFELEE), ED EPIC educator/superuser/implementation coordinator for ASAP.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing enterprise targets.
• Floated to PICU, NICU, Pediatrics and affiliated hospitals within Lee Memorial Health Systems to accommodate staffing including Level 1 Trauma Center.
• Guardian Angel Home Health Agency - Administrator /CEO
• Naples, FL
• 01/1997 - 04/2005

• Championed organizational growth through innovative service delivery models and comprehensive community outreach programs.
• Spearheaded financial planning efforts, aligning budgets with long-term strategic goals for sustainable growth.
• Analyzed market trends to inform business strategies, driving competitive positioning within the healthcare landscape for home care.
• Pioneered a fully private pay home care service corporation, offering comprehensive care services from certified nursing assistants to registered nurses.
• Implemented effective business strategies, resulting in revenue growth from under 250k to 6m in the first five years.