Jessica Coronado
Arlington
Summary
Dynamic retail professional with a proven track record at OnVideo plus Foodmart, excelling in customer relationship management and conflict resolution. Successfully implemented merchandising strategies that enhanced product visibility, driving sales growth. Adept at inventory management and vendor coordination, fostering a cohesive team environment to elevate customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
OnVideo plus Foodmart
Arlington
11.2018 - Current
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Implemented merchandising strategies to enhance product visibility and sales.
- Coordinated inventory management and restocking procedures to maintain product availability.
- Trained and mentored staff on customer service standards and store policies.
- Assisted in managing daily store operations and employee schedules.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Coordinated with vendors to secure product availability at competitive prices.
Retail Sales Associate
Dollar General Store
Poth
01.2017 - 05.2017
- Operated cash register and processed transactions accurately.
- Maintained store cleanliness and organized merchandise displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
High School Diploma -
Texas State University
San Marcos, TXSkills
- Customer relationship management
- Financial transaction handling
- Stock management
- Vendor coordination
- Problem solving
- Group cohesion
- Effective communication
- Conflict resolution
Timeline
Assistant Store Manager
OnVideo plus Foodmart
11.2018 - Current
Retail Sales Associate
Dollar General Store
01.2017 - 05.2017
High School Diploma -
Texas State University
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