Jessica Cortes Guillen
Ogden
Summary
Experienced in coaching and achieving positive results, successfully overseeing a team of 11 AEA's. Passionate about sharing knowledge and empathizing with the team to drive desired behaviors. Focused on continuous improvement, guiding and motivating individuals towards the right direction to foster a high-performing and collaborative work environment.
Overview
7
7
years of professional experience
Work History
Bilingual Assistant Manager of MSC
Hagerty
03.2023 - Current
- Conduct Call reviews and file audits
- Support operational needs planning for shift bids
- Weekly Coaching and developing action plans to execute in phone calls
- Monitor Spanish speaking member count
- Monitor Spanish phone calls
- Creating engaging culture for team
- Create and execute team meeting plans
Assistant Manager of MSC
Hagerty
04.2022 - 03.2023
- Coaching and developing a team into becoming the best versions of themselves while also creating a safe remote environment where they can grow and thrive together.
- Support metrics and overall operation within the MSC as well as implementing behaviors to follow Hagerty's core values.
- Timecards
Bilingual Automotive Enthusiast II
Hagerty
08.2021 - 04.2022
- Help our Hispanic members as well as our regular members with their insurance needs for their classic vehicles.
Customer Relations Specialist
Richard Dunkley State Farm
01.2018 - 06.2021
- Take care of customers and recommend insurance products to meet their specific needs.
- Manage the office when office manager was out, meet all monthly goals and deadlines for sales.
- Drive all sales for the month in office
- Prepare and execute events to bring in leads
- Face to face client visits
Education
High school or equivalent - Adult Hight School
Canyon Heights Adult Learning
Kaysville, UT01.2014
Skills
- Customer Service
- Attention to detail
- Computer Literacy
- Bilingual
- Verbal communication
- Project coordination
- Task prioritization
- Problem-solving
- Event planning
Timeline
Bilingual Assistant Manager of MSC
Hagerty
03.2023 - Current
Assistant Manager of MSC
Hagerty
04.2022 - 03.2023
Bilingual Automotive Enthusiast II
Hagerty
08.2021 - 04.2022
Customer Relations Specialist
Richard Dunkley State Farm
01.2018 - 06.2021
High school or equivalent - Adult Hight School
Canyon Heights Adult Learning
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