Jessica Cotton
Lancaster,United States
Summary
Versatile and dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations across roles at Red Lobster and beyond. Excelled in multitasking and team collaboration, significantly improving service delivery and operational efficiency. Expert in customer service and payment processing, consistently exceeding productivity goals by leveraging strong organizational and time management skills.
Overview
9
9
years of professional experience
Work History
Bartender/Server/Host
Red Lobster
Lancaster, OH
11.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed strict recipes and drink measurements to minimize product used.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Pharmacy Technician Assistant
Kroger Pharmacy
Lancaster, OH
05.2022 - 03.2023
- Ensured accuracy in prescription dispensing through meticulous attention to detail when measuring and counting medications.
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Prevented errors in prescription fulfillment by carefully reviewing each order before dispensation and consulting with pharmacists as needed.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Provided excellent customer care by patiently answering questions about medication usage, side effects, or potential interactions.
- Promoted a positive work environment through collaboration and open communication among team members.
Fire Team Leader
ServiceMaster
Lancaster, OH
08.2021 - 02.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Packer Associate
JCPenny Logistics
Columbus, OH
08.2018 - 07.2021
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
- Trained new Packer Associates on proper techniques and protocols within the workplace, fostering a collaborative environment for continued growth.
Trainer
Mcdonalds
Lancaster, OH
11.2015 - 06.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Diploma -
Lancaster High School
Lancaster, OH06.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Payment Processing
- Cash Register Operation
- Professional Appearance
- Listening effectively
- Computer Sales
- Retail math
- General Labor
- Pallet Jack
- Packing
- Adaptability
- Time Management
- Cleaning experience
- Typing
- Phone etiquette
- Sales
Timeline
Bartender/Server/Host
Red Lobster
11.2023 - Current
Pharmacy Technician Assistant
Kroger Pharmacy
05.2022 - 03.2023
Fire Team Leader
ServiceMaster
08.2021 - 02.2022
Packer Associate
JCPenny Logistics
08.2018 - 07.2021
Trainer
Mcdonalds
11.2015 - 06.2018
Diploma -
Lancaster High School