Jessica Courtney
Jackson,MS
Summary
Health information professional with extensive experience in maintaining accurate and secure patient records. Proven track record of improving data management processes and ensuring compliance with healthcare regulations. Reliable team collaborator with strong emphasis on delivering results and adaptability to evolving healthcare needs. Skilled in data analysis, EHR systems, and maintaining confidentiality.
Overview
8
8
years of professional experience
Work History
Health Information Specialist
Datavant
01.2024 - Current
- Streamline the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality
- Utilize electronic medical record systems to store, retrieve and process patient data
- Verify accuracy of patient information in medical records.
- Expedite data entry tasks through the use of keyboard shortcuts and customized software tools.
- Verify accuracy of data entered into system to produce error-free reports
- Maintain compliance with regulatory requirements by conducting regular audits of stored medical records
- Improve HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
RELEASE OF INFORMATION SPECIALIST
Sharecare
04.2023 - 12.2023
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Provided accurate and timely responses to inquiries from patients, providers, attorneys, insurance companies, and other organizations regarding the status of requested records
- Conducted quality assurance checks on all documents released by staff members
- Prepared correspondence letters as needed for various types of releases
- Scanned documents into electronic health record system for tracking purposes
- Maintained current knowledge of legal requirements related to release of information processes
- Improved HEDIS metrics by efficiently reviewing medical records and identifying gaps in care.
CUSTOMER SERVICE AGENT-TEMP CONTRACTOR
Results CX
10.2022 - 04.2023
- Provided product knowledge to customers while answering questions and addressing concerns
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Developed strong communication skills while interacting with customers from diverse backgrounds
- Utilized problem-solving techniques to quickly resolve customer complaints in a professional manner
PROVIDER SERVICES ASSOCIATE
Magellan Healthcare
10.2021 - 09.2022
- Monitored status of submitted authorizations and followed up accordingly
- Developed comprehensive knowledge of provider services operations, policies, and procedures
- Performed data entry for new provider accounts in the system database
- Provided exceptional customer service to clients, resolving inquiries in a timely and efficient manner
- Monitored assigned queues daily, responding promptly to any unresolved issues or complaints
MEDICAL RECEPTIONIST
Diabetes & Endocrine Center of MS
12.2018 - 09.2021
- Protected patient data through strict compliance with HIPAA requirements
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Organized paperwork for medical records accurately and efficiently
- Reviewed patient charts prior to appointment day for accuracy of information
PLASMA PROCESSING TECHNICIAN
CSL Plasma
11.2016 - 12.2018
- Prepared over 200 plasma samples for testing daily
- Performed equipment diagnostics to recommend corrective actions for operational problems
- Conducted quality control checks on all lab instruments and supplies
- Tracked and organized specimens for immediate retrieval and testing
- Followed safety protocols and procedures to maintain a safe working environment
- Expedited critical testing results without compromising sample validity or quality assurance
- Used data entry, database and word processing programs to track day-to-day activities
Education
DIPLOMA - MEDICAL ADMINISTRATIVE ASSISTING
Ultimate Medical Academy
Clearwater, FL03-2015
Skills
- Document and Records Management
- Data Entry
- HIPAA Compliance
- Healthcare analytics
- Software Knowledge
- Customer Relations
- ICD-10-cM coding
- Medical record retrieval
Timeline
Health Information Specialist
Datavant
01.2024 - Current
RELEASE OF INFORMATION SPECIALIST
Sharecare
04.2023 - 12.2023
CUSTOMER SERVICE AGENT-TEMP CONTRACTOR
Results CX
10.2022 - 04.2023
PROVIDER SERVICES ASSOCIATE
Magellan Healthcare
10.2021 - 09.2022
MEDICAL RECEPTIONIST
Diabetes & Endocrine Center of MS
12.2018 - 09.2021
PLASMA PROCESSING TECHNICIAN
CSL Plasma
11.2016 - 12.2018
DIPLOMA - MEDICAL ADMINISTRATIVE ASSISTING
Ultimate Medical Academy