Jessica Covarrubias
Whittier,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attractions Host
The Walt Disney Company
Anaheim, CA
04.2019 - Current
- Greeted and welcomed guests to the attraction.
- Provided information about local attractions, restaurants, and other points of interest.
- Resolved customer complaints in a timely manner.
- Monitored safety protocols throughout the attraction to ensure compliance with regulations.
- Ensured all equipment was properly maintained and operational at all times.
- Provided exceptional customer service by addressing guest needs in a timely manner.
Certified Nursing Assistant
Tri-Cities ROP
Whittier, CA
09.2017 - 06.2018
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
High School Diploma -
California High School
Whittier, CA06-2018
Some College (No Degree) - Psychology
Rio Hondo College
Whittier, CASome College (No Degree) - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Guest Assistance
- Guest Greeting
- Safety Awareness
- Queue Management
- Problem-Solving
- Patient Feeding
- Mobility Assistance
- Patient-Focused Care
- Medical Terminology Knowledge
- Care Plan Implementation
- Bedside Manner
- Basic Life Support
- Databases
- Social Media and Networks
- Team Collaboration
- Organizational Skills
- Excellent Communication
Certification
- CPR/AED/Basic Life Support Certified
Languages
English
Professional
Spanish
Professional
Timeline
Attractions Host
The Walt Disney Company
04.2019 - Current
Certified Nursing Assistant
Tri-Cities ROP
09.2017 - 06.2018
High School Diploma -
California High School
Some College (No Degree) - Psychology
Rio Hondo College
Some College (No Degree) - Business Administration And Management
Southern New Hampshire University