Jessica Cowan

Gained extensive wine and liquor knowledge including becoming RAMP certified during employment at Stella. Thoroughly trained on a wide variety of food and the utmost professionalism in customer service.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders and manage bills.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales significantly by upselling higher-end products to customers.
• Resolved guest complaints to maintain complete customer satisfaction.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Moved and set up seating, prepared extra silverware and glassware prior to arrival of large groups.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Answered customers' questions, recommended items and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff.
• Collected payment for food served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept track of event finances, initial deposits, due payments and final balances.
• Scheduled numerous reservations and managed seating arrangements.

Owner asked me to continue employment with him when announced the closing of the restaurant we were currently working in.