Jessica Cox
Nicholasville,KY
Summary
Detail-oriented team player and mentor with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and 20+ years experience in the healthcare environment
Overview
30
30
years of professional experience
1
1
Certification
Work History
EHR Analyst Lead/UKHC
UK Healthcare
03.2024 - Current
- Analyzed data trends to identify opportunities for process improvement and operational efficiency.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Streamlined reporting processes, increasing accuracy of information dissemination.
- Mentored analysts on best practices in system build and effectively troubleshooting issues.
- Created and managed project plans and timelines.
- Cultivated positive relationships with analysts on my team to deliver timely and effective system build.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
EHR Analyst Senior/UKHC
UK Healthcare
10.2019 - 03.2024
- Collaborated with cross-functional teams by participating in integrated projects to identify opportunities for process improvement and client satisfaction.
- Completed project tasks in a timely manner while actively communicating with operations throughout the process
- Played an active role in quality measure, objective measure, and improvement activity reporting by working with operations to ensure that federal and state requirements are captured as discrete data in order to meet annual guidelines.
- Performed system analysis, application build, testing, implementation, and user support during quarterly Epic upgrades
- Maintained an exemplarily customer service record by completing incident tickets in a timely and efficient manner
Epic Ambulatory Credentialed Trainer
Baptist Health Medical Center
05.2015 - 10.2019
- Enhanced training efficiency by developing and implementing comprehensive Epic Ambulatory curriculum for new hires.
- Increased trainee retention with engaging and interactive training sessions tailored to individual learning styles.
- Streamlined onboarding process for Epic Ambulatory users, creating detailed reference materials and job aids.
- Collaborated with project teams to ensure successful implementation of Epic Ambulatory system upgrades and optimizations.
- Acted as a liaison between clinical staff and IT teams, coordinating efforts to address technical issues related to the Epic Ambulatory platform in a timely manner.
- Provided at-the-elbow support for new Epic users, particularly new providers
Allscripts Trainer
Catholic Health Initiatives, Inc
03.2014 - 02.2015
- Taught managers, doctors, clinicians and front-end employees the skills needed to use both the Physician Practice Management System and the Electronic Health Record system
- Provided assessments and follow-up to ensure information was fully comprehended
- Worked with management to maintain a travel budget
- Provided clinic optimization at different post-training intervals to ensure skills taught were being used to their maximum potential.
Senior Training Coordinator
UK Healthcare-Central Kentucky Management Services
09.2001 - 03.2014
- Served as the Project Manager for all new training endeavors
- Trained proper system utilization to staff
- Provided education on policies and procedures
- Audited accounts and telephone calls to ensure that all policies and procedures were followed. Provided additional education if needed
- Played a key role in HIPAA and FDCPA education and compliance.
- Assisted the Human Resources Manager in creating and editing written policies
- Provided new onboarding orientation
Department Manager
Winn Dixie Marketplace
02.1996 - 09.2001
- Maintained staff utilization and scheduling
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Education
Bachelor of Arts - English
University of Kentucky
05.2004
Skills
- Analytical Thinking
- Workflow Analysis
- Process Improvements
- Data Integrity Assurance
- Team collaboration and leadership
- Attention to detail
- Critical thinking
- Decision-making
Certification
- EpicCare Ambulatory Certified
- Epic Data Courier Mover Badge
- EpicCare Ambulatory Credentialed Trainer
- Epic Cadence/Prelude Credentialed Trainer
Timeline
EHR Analyst Lead/UKHC
UK Healthcare
03.2024 - Current
EHR Analyst Senior/UKHC
UK Healthcare
10.2019 - 03.2024
Epic Ambulatory Credentialed Trainer
Baptist Health Medical Center
05.2015 - 10.2019
Allscripts Trainer
Catholic Health Initiatives, Inc
03.2014 - 02.2015
Senior Training Coordinator
UK Healthcare-Central Kentucky Management Services
09.2001 - 03.2014
Department Manager
Winn Dixie Marketplace
02.1996 - 09.2001
Bachelor of Arts - English
University of Kentucky
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