Jessica Craddock
Sherman,TX
Summary
A strong marketing presence increasing brand awareness. Marketing aligning with company missions with positive public perception increasing revenue and improving customer experience and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Marketing Coordinator
J & C Marketing
10.2023 - Current
- Created engaging brochures and flyers to use for promotional materials and distribution
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals
- Developed marketing materials, collaborating with colleagues to maintain consistent brand voice
- Acquired, developed and frequently serviced over 25 new enrollee
- Boosted brand awareness with target customer demographics with social, print, and email campaigns
- Planned and executed internal and external marketing events
Emission Modification Specialist
MarketSource
05.2023 - 08.2023
- 34 Customer daily
- 3 set appointment
- Mercedes Benz experstise
- Door to Door
- Calls ,
- Emails,
- Salesforce
- Outlook
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
- Developed and maintained relationships with customers and loan officers to establish smooth loan process
- Interpreted clients' needs and introduced services to fit specific requirements
- Listened and responded to customer requests and forwarded necessary information to superiors
- Followed all company policies and procedures to deliver quality work
Political Canvasser
Barrage
04.2018 - 05.2023
- Canvassing150 doors
- Survey Voters
- Data Entry
- Van
- Walk360 ,
- Responded to customer questions and objections to address concerns and build rapport
- Conducted regular surveys and canvassing activities to identify potential customers for products and services
- Created and Implemented impactful sales strategies to increase product sales with existing customers
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases
- Interacted with and educate 150 voters in DFW area to promote Republican campaign
- Responded to customer questions and objections to address concerns and build rapport.
Customer Service/Marketing
Barrage LLC
08.2017 - 03.2018
- Supported Republican State Senator Craig Estes,
- Door to Door
- Canvasing 150 voters
- 8 Survey Daily
- Customer Service
- Marketing.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Sales
Alorica
06.2016 - 08.2017
- Call Center
- 800 Inbound & Outbound Calls
- Sell Direct Products
- Data Entry
- Payment Processing.
- Managed customer accounts to secure customer satisfaction and repeat business
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Merchant Services Representative
Encore Payment Systems
12.2015 - 05.2017
- Cold Call Merchants,
- Set 8 Appointment Daily
- Upsell Credit Card Processing
- Data Entry
- , Statement Analysis
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems
Sales Representative
PCI
04.2014 - 11.2015
- Processed Inbound & Outbound
- Universities' Alumni
- Update Directory Information
- Products, Sales,
- Data entry
- Customer Service
- Solution Solving
- Payment Processing.
- Trained and mentored new sales representatives
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Retained excellent client satisfaction ratings through outstanding service delivery
Telemarketer
Crescent Processing Company
02.2012 - 03.2013
- Set Appointment
- 1000 Outbound Calls Daily ,
- Contact Business Owner
- Sell Merchants Service
- 8 Appointment Goal Daily
- Fast Paced
- High-Volume Call Center Environment
- Product Expertise
- Inside Sales
- Completed daily cold calling and outreach to build sales pipeline
- Recorded and updated customer information in online systems
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
Sales
Everybody Rides
08.2008 - 04.2012
- Customer service,
- Sales Calls,
- Appointment Setting
- Showing Car Inventory
- Contracts
- Accounts Verification
- Cashier.
Secretary
Reed Paint and Body
06.2003 - 05.2008
- Answer Multiple Lines
- Data Entry
- Appointment Setting
- Customer Service
- Payment Processing.
Education
Bachelor's degree - Operations & Supply Chain Management
Franklin University
Columbus, OH12.2017
Bachelor's degree - University Transfer
Ivy Tech Community College
Indianapolis, IN06.2016
Associates Degree - University Transfer
Grayson College
Denison, TX12.2015
Skills
- Salesforce
- Business Development
- Cold Calling
- Outbound Sales
- Marketing
- CRM Software
- Sales
- Door-to-door
- Problem management
- Telecommunication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Excel Solver
- Inside sales
- Microsoft Office
Assessments
- Call center customer service, Proficient, 04/01/21, Demonstrating customer service skills in a call center setting
- Attention to detail, Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Sales skills, Proficient, 07/01/21, Influencing and negotiating with customers
- Work motivation, Proficient, 04/01/22, Level of motivation and discipline applied toward work
- Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues
- Manufacturing fit, Proficient, 07/01/21, Measures the traits that are important for success in manufacturing roles
- Outside sales, Proficient, 11/01/22, Understanding and responding appropriately in sales scenarios, and performing common sales calculations
- Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
Personal Information
Willing To Relocate: Anywhere
Timeline
Marketing Coordinator
J & C Marketing
10.2023 - Current
Emission Modification Specialist
MarketSource
05.2023 - 08.2023
Political Canvasser
Barrage
04.2018 - 05.2023
Customer Service/Marketing
Barrage LLC
08.2017 - 03.2018
Sales
Alorica
06.2016 - 08.2017
Merchant Services Representative
Encore Payment Systems
12.2015 - 05.2017
Sales Representative
PCI
04.2014 - 11.2015
Telemarketer
Crescent Processing Company
02.2012 - 03.2013
Sales
Everybody Rides
08.2008 - 04.2012
Secretary
Reed Paint and Body
06.2003 - 05.2008
Bachelor's degree - Operations & Supply Chain Management
Franklin University
Bachelor's degree - University Transfer
Ivy Tech Community College
Associates Degree - University Transfer
Grayson College