Jessica Crawford
Chesapeake,VA
Summary
Reliable and upbeat sales assosiate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales associate
Petsmart
08.2020 - Current
- Received Employee of the month for positive impact and dedication to the pet care team.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Sales associate
DSW inc.
07.2018 - 01.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
Sales associate
Rue 21
04.2017 - 09.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Business Analytics -
Old Dominion University
05.2024
High School Diploma -
Great Bridge High School
Chesapeake, VA2019
Skills
- Excel
- Tableau
- SAS Enterprise
- Keyboarding
- Microsoft Word
- Google applications
- Order Processing
- Payment Processing
- Inventory Control
- Upselling
- Product Sales
- Building rapport
- Customer Service
- Money Handling
Timeline
Sales associate
Petsmart
08.2020 - Current
Sales associate
DSW inc.
07.2018 - 01.2021
Sales associate
Rue 21
04.2017 - 09.2018
Business Analytics -
Old Dominion University
High School Diploma -
Great Bridge High School