Jessica Crawford
Aylett,VA
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
4
4
years of professional experience
Work History
Universal Banker
Truist Bank
Mechanicsville, VA
08.2023 - Current
- Facilitated account openings and banking services for clients, enhancing their overall banking experience.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Delivered friendly and professional customer interactions, fostering a welcoming branch environment.
- Investigated customer inquiries and resolved discrepancies promptly, ensuring customer satisfaction.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
Sales Associate/Supervisor
Bealls Store
Ashland, VA
05.2022 - 08.2023
- Trained newly hired sales team in upselling techniques.
- Resolved customer relations issues, ensuring quick resolutions and maintaining client satisfaction.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Consistently enforced store policies and procedures among staff, promoting compliance and operational integrity.
- Executed daily operating procedures to maintain store cleanliness, stock levels, and organization.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
Associate of Science - General Studies
J. Sargent Reynolds Community College
Richmond, VA05-2026
High School Diploma -
King William High School
King William, VA06-2018
Skills
- Branch operations
- Product promotion
- Educating clients
- Account openings
- Teller experience
- Customer service
- Cash handling proficiency
- Relationship building
- Cross-selling and partner referrals
- Patience and empathy
- Fraud detection
- Financial record keeping
- Phone etiquette
Accomplishments
Used Microsoft Word to develop multiple lists and spreadsheets to maximize branch organization and Client satisfaction.
Hobbies and Interests
- I enjoy helping others and giving back to the community.
- I enjoy drawing, which helps improve my creativity and attention to detail.
- Video Gaming
- Swimming
- Mindfulness Practices
- Personal Development and Self-Improvement
- Creative Writing
References
- Keyanna Edwards, Close friend, 804-572-6533
- Rene George, Truist teammate, 804-840-2945
Timeline
Universal Banker
Truist Bank
08.2023 - Current
Sales Associate/Supervisor
Bealls Store
05.2022 - 08.2023
Associate of Science - General Studies
J. Sargent Reynolds Community College
High School Diploma -
King William High School