Jessica Cruchelow
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hands-on experience in management and sales. Talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Marketing and Sales
American Premium Vodka
09.2024 - Current
- Developed successful marketing and sales strategies for Vodka sales
- Increased sales revenue by implementing sales strategies and engaging customers.
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Driving Sales and brand growth in the Vodka category
Server / Bartender
Lua Brewing
04.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and efficient food delivery to enhance guest satisfaction.
- Handled cash and processed payments efficiently, reducing transaction errors.
- Implemented feedback mechanisms to address customer concerns and improve service quality.
- Hybrid Trained to be able to work in either server or bartender position seamlessly.
Bar and Front of House Manager
Gilroy's
07.2022 - 01.2023
- Managed daily operations ensuring exceptional guest experiences and service quality.
- Trained and mentored front of house staff in customer service standards and operational procedures.
- Coordinated reservations and seating arrangements to optimize workflow during peak hours.
- Resolved guests complaints while maintaining positive customer environment.
- Oversaw daily bar operations, ensuring smooth workflow and high service standards.
- Managed inventory control processes, optimizing stock levels and minimizing waste. Coming up with new drink promotions, and social media marketing.
Bartender, Sever Trainer, Shift Manager
Blackstone
06.2020 - 07.2022
- Trained new servers on menu knowledge, service standards, and operational procedures
- Implemented best practices for customer service, boosting team morale and satisfaction
- Oversaw daily operations to ensure optimal workflow and productivity.
- Promoted a positive work environment through open communication and constructive feedback.
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
Education
Associate in Business - Business Administration And Management
Kirkwood Community College
Cedar Rapids, IA05-2022
Skills
- Communications management
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Strong multitasking
- Team player attitude
- Product upselling
- POS customization
- Customer engagement
- Social media marketing
- Organizational skills
Timeline
Marketing and Sales
American Premium Vodka
09.2024 - Current
Server / Bartender
Lua Brewing
04.2023 - Current
Bar and Front of House Manager
Gilroy's
07.2022 - 01.2023
Bartender, Sever Trainer, Shift Manager
Blackstone
06.2020 - 07.2022
Associate in Business - Business Administration And Management
Kirkwood Community College
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