Jessica Curcio
Lakewood,CA
Summary
Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Waitress
San Pedro Fish Market
2019.12 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained staff members on use of POS system.
Restaurant Manager
Joe's Crab Shack
2008.08 - 2017.12
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Server
Hoffs Hut
2006.03 - 2008.07
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Pacifica High School
Garden Grove, CA06.2006
Skills
- Upselling Techniques
- Professional Relationships
- Dining Customer Service
- Menu Knowledge
- Safe Food Handling Practices
Certification
911 Dispatcher Certified
Timeline
Lead Waitress
San Pedro Fish Market
2019.12 - Current
Restaurant Manager
Joe's Crab Shack
2008.08 - 2017.12
Server
Hoffs Hut
2006.03 - 2008.07
High School Diploma -
Pacifica High School
911 Dispatcher Certified
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