Jessica Currier
Gouverneur,NY
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction and streamlined service at Red Lobster by leveraging exceptional customer service and proficiency with POS systems. My ability to foster guest engagement and maintain a professional appearance contributed to a noticeable improvement in service efficiency and customer rapport.
Overview
6
6
years of professional experience
Work History
Server
Red Lobster
09.2003 - 02.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ09.2025
Associate of Science - Business Administration
SUNY Empire State College
Saratoga Springs, NY01.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Professional Appearance
- Performance Improvement
- Guest Engagement
Timeline
Server
Red Lobster
09.2003 - 02.2010
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Associate of Science - Business Administration
SUNY Empire State College