Jessica Cyrus
Canal Fulton
Summary
Dynamic professional with a proven track record at Summa Health, excelling in electronic health records and patient registration. Skilled in appointment scheduling and insurance verification, I effectively enhanced operational efficiency while delivering exceptional customer service. Recognized for strong communication and leadership abilities, driving team performance and improving patient experiences.
Overview
17
17
years of professional experience
Work History
Receptionist
Summa Health
Barberton
09.2011 - 08.2016
- Maintained accurate records of patient visits in the electronic health record system.
- Greeted patients upon arrival and verified patient information.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phone calls and took messages for staff members.
- Assisted patients in filling out pre-appointment paperwork.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
- Instructed patients regarding how to prepare for appointments.
Assistant Manager
Petco Animal Supplies Stores Inc.
Wadsworth
08.2006 - 09.2011
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
Customer Service Representative
Graf Growers
Akron
03.1999 - 01.2006
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Bachelor of Arts - Psychology
University of Akron
Akron, OH05-2006
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient registration
Timeline
Receptionist
Summa Health
09.2011 - 08.2016
Assistant Manager
Petco Animal Supplies Stores Inc.
08.2006 - 09.2011
Customer Service Representative
Graf Growers
03.1999 - 01.2006
Bachelor of Arts - Psychology
University of Akron