Jessica Davis
Chinquapin,NC
Summary
Income maintenance Caseworker in the Adult Medicaid - PLA unit prepared to leverage extensive casework experience in assessing client needs and determining eligibility for benefits. Proven ability to collaborate effectively within teams and adapt to changing policies and procedures. Known for strong client service skills and attention to detail, ensuring accurate and timely support.
Overview
8
8
years of professional experience
Work History
Income Maintenance Caseworker II
Duplin County Department of Social Services
Kenansville, NC
04.2025 - Current
- Hired as an Income Maintenance Caseworker II with one year of hands-on training.
- Assisted clients with completing complex forms and AMA-PLA and MAGI applications for FPP and MXP specifically, ensuring accuracy and completeness of required information.
- Interviewed applicants and explained scope of different available benefits within the AMA-PLA unit as well as for FPP and MXP.
- Communicated with people from various cultures and backgrounds on application process.
- Determined if applicants met eligibility for the AMA-PLA unit.
- Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases within the AMA-PLA unit.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance within the AMA-PLA unit.
- Made referrals to appropriate services within other units.
- Maintained up-to-date knowledge of federal, state, and local regulations governing the AMA program to ensure compliance.
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Developed individual plans for self-sufficiency.
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Managed case documentation and maintained accurate records within agency systems to support service delivery.
- Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
Security Guard / Human Resource Clerk
House of Raeford
Rose Hill, NC
03.2022 - 04.2025
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and emergencies, implementing appropriate protocols for resolution.
- Collaborated with local law enforcement during incidents to enhance overall safety measures.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Supported onboarding processes by preparing documentation and coordinating orientation sessions for new hires.
- Routed applicants to company website to apply for vacant positions.
- Assisted with onboarding activities, facilitating a positive experience for new hires during their transition into the company culture.
Store Manager
Dollar General
Duplin County, NC
02.2019 - 03.2022
- Led daily store operations to ensure optimal customer service and efficient workflow.
- Developed and implemented training programs for new staff to enhance team performance.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Fostered a positive work environment through effective communication and team-building activities.
- Conducted regular performance evaluations to drive employee development and engagement initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Education
Associate’s degree - Office Administration
James Sprunt Community College
Kenansville, NC05-2025
Associate’s degree - Business Administration
James Sprunt Community College
Kenansville, NC05-2026
Skills
- Eligibility determination
- HIPAA compliance
- Attention to detail
- Clerical support
- Client advocacy
- Organization
- Attention to detail
- Customer service
- Problem solving
- Verbal and written communication
- Teamwork and collaboration
- Leadership
Timeline
Income Maintenance Caseworker II
Duplin County Department of Social Services
04.2025 - Current
Security Guard / Human Resource Clerk
House of Raeford
03.2022 - 04.2025
Store Manager
Dollar General
02.2019 - 03.2022
Associate’s degree - Office Administration
James Sprunt Community College
Associate’s degree - Business Administration
James Sprunt Community College