Summary
Work History
Education
Skills
Timeline
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JESSICA DENNIS

Maysville,Kentucky

Summary

Results-oriented Retention Specialist skilled in compensation structuring and policy development to promote retention. Proven history of cultivating diversity and inclusion to build positive work culture. Offering several years of expertise in maintaining employee satisfaction and reducing turnover.

Work History

Kroger - Recruiting and Retention Specialist

Kroger - E-Commerce Lead
Maysville, Kentucky
08 2021 - Current
  • Implemented employee incentive programs to promote positive work culture and increase retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Provided detailed reports on departmental performance metrics, highlighting successes as well as opportunities for growth.
  • Participated in industry events to stay updated on current trends and best practices in customer retention strategies.

E-Commerce Lead

Kroger
Cincinnati,Ohio
08 2018 - 08 2021
  • Enhanced social media presence by creating engaging content that resonates with target audiences, boosting follower count and driving website visits.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.

Kroger - Assistant Customer Service Manager

Kroger
Loveland, Ohio
08 2017 - 08 2018
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.

Cashier

Kroger
Cincinnati
10 2009 - 08 2012
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Western Brown High School
05.2009

Skills

  • Staff recruiting and retention
  • Understanding of sales retention
  • Account acquisition and retention
  • Customer assistance
  • Refunds and exchanges
  • Inventory management
  • Staff Training
  • Records Maintenance
  • Office administration
  • Spreadsheet management
  • Workers' compensation
  • Contract negotiations
  • Administrative support
  • Recordkeeping
  • Equal opportunities facilitation
  • Benefits and compensation management
  • Payroll coordination
  • File and records management
  • Microsoft Office proficiency

Timeline

Kroger - Recruiting and Retention Specialist

Kroger - E-Commerce Lead
08 2021 - Current

E-Commerce Lead

Kroger
08 2018 - 08 2021

Kroger - Assistant Customer Service Manager

Kroger
08 2017 - 08 2018

Cashier

Kroger
10 2009 - 08 2012

Western Brown High School

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JESSICA DENNIS