Jessica De Nomie
West Allis,WI
Summary
Dynamic professional with a proven track record at Amalga Composites, enhancing customer retention through expert problem-solving and relationship building. Skilled in software knowledge and multitasking, I significantly reduced call handling times and improved operational efficiencies. My commitment to excellence and attention to detail drives superior customer support and business performance.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
Technical Customer Service
Amalga Composites
04.2023 - Current
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
Office Executive
Eagle Disposal Inc.
07.2004 - 01.2023
- Oversaw & assisted with dispatching, operations support, customer service, billing, AP/AR & collections
- Collaborated with multiple departments to ensure smooth daily operations across the organization.
- Completed bi-weekly payroll for 70 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Skilled at working independently and collaboratively in a team environment.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw inventory management for office supplies and equipment, reducing waste through accurate forecasting of needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service & Dispatch
Bullet Freight Systems
09.1999 - 12.2003
- Chosen as lead Customer Service Representative
- Researched & advised grounds for approval or declination of OS&D claims to Terminal Manager & Corporate
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
Education
Pulaski High School
MilwaukeeSkills
- Software knowledge
- Problem-solving
- Time management
- Attention to detail
- Microsoft windows and office
- Multitasking
- Decision-making
- Relationship building
- Customer support
Timeline
Technical Customer Service
Amalga Composites
04.2023 - Current
Office Executive
Eagle Disposal Inc.
07.2004 - 01.2023
Customer Service & Dispatch
Bullet Freight Systems
09.1999 - 12.2003
Pulaski High School