Jessica DePaola
Raritan,New Jersey
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Server/Assistant Manager
Zinnas Bistro
09.2020 - Current
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Managed inventory to minimize waste and ensure availability of necessary supplies for daily operations.
Medical Assistant
Reflections Med Spa
01.2018 - 01.2020
- Ensured patient safety and comfort during examinations/procedures, effectively addressing concerns and answering questions.
- Managed rooms by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools..
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Expedited procedural readiness with meticulous organization of required surgical tools according to each surgeon.
- Promoted optimal healing after surgery through careful wound dressing changes, suture removals, and proper follow-up care instructions for patients.
Fiber Optic Technician
Integrated Photonics
01.2015 - 01.2018
- Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Kept all areas clean, organized and in line with company professional standards.
- Updated office files daily and kept records organized.
Automotive Service Writer
Honda
01.2013 - 01.2015
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
Education
Certified - Cosmetology
Innovate Salon Academy
Ewing Township, NJ 10.2022
High School Diploma -
Bridgewater-Raritan High School
Bridgewater, NJ06.2010
Skills
- Problem-solving abilities
- Effective communication
- Customer service excellence
- Time management
- Medical Terminology Familiarity
- Organizational Skills
- Interpersonal Skills
- Adaptability and Flexibility
- Documentation and Record Keeping
- Computer Literacy
- Communication and Teamwork
Timeline
Server/Assistant Manager
Zinnas Bistro
09.2020 - Current
Medical Assistant
Reflections Med Spa
01.2018 - 01.2020
Fiber Optic Technician
Integrated Photonics
01.2015 - 01.2018
Automotive Service Writer
Honda
01.2013 - 01.2015
Certified - Cosmetology
Innovate Salon Academy
High School Diploma -
Bridgewater-Raritan High School