Roberto Prado Peralta
Elgin,IL
Summary
Dynamic and results-oriented professional with a proven track record at Buttered Toast Restaurant, excelling in staff training and development and critical thinking. Achieved significant improvements in order accuracy and customer satisfaction through effective team collaboration and conflict resolution. Skilled in multitasking and maintaining high sanitation standards, contributing to a positive dining experience and a reduction in staff turnover.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Assistant Manager
Buttered Toast Restaurant
05.2015 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.
- Implemented sanitation protocols to maintain a clean and safe environment for both employees and guests.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Education
High School Diploma -
Dundee Crown High School
Carpentersville, IL05-2014
Skills
- Staff training and development
- Teamwork and collaboration
- Reliable and responsible
- Active listening
- Calm and pleasant demeanor
- Self motivation
- Inventory control
- Task delegation
- Critical thinking
- Multitasking Abilities
- Server training
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association.
- Basic Operations Firefighter
- CPAT
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Assistant Manager
Buttered Toast Restaurant
05.2015 - Current
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association.
- Basic Operations Firefighter
- CPAT
High School Diploma -
Dundee Crown High School
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