Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica DeVaughn

Mantachie,MS

Summary

Dynamic leader with extensive experience, excelling in Management of employees. Exceptional patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient triage. Skilled in EMR management and vital sign monitoring, ensuring optimal outcomes while maintaining HIPAA compliance and fostering a supportive environment. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

8
8
years of professional experience
1
1

DOT federal drug tester.

1
1

Licensed BAT

Work History

Medical Assistant

Express Care West
05.2022 - 07.2025
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents
  • Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
  • Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
  • Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Cross-trained in front-office procedures to back up reception staff.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Well trained in CPR
  • Performed various lab test (flu,strep,Covid,HCG,drug test).
  • Licensed Federal DOT drug tester. Tested through hair, blood, and urine.
  • Performed DNA testing.
  • Phlebotomy and ordering of blood test
  • EKG
  • Licensed Federal BAT(Breath Alcohol testing)

Manager

Brook's Grocery
02.2024 - 06.2025
  • Unloaded at minimum two trucks and put away product in freezer and coolers daily.
  • Organization of storage and dry goods areas.
  • Chef for Hot Bar, Pastry Chef, and cake decoration.
  • Ran pallet jacks and floor cleaning machine.
  • Attended daily, monthly, and out of town manager conferences to better improve work set.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Doctor's Assistant

Convenient Care
04.2017 - 07.2022
  • Clerical duties such as working the front desk, dealing with insurance companies, patient needs and documented discoverable phone messages to doctor and nurses.
  • Scheduled test, appointments, and made referrals.
  • HIPPA compliance
  • End of Day counting down of money and recording daily transactions.
  • Patient care such as: blood pressure, pulse ox, height/weight, administer lab test such as Flu, Covid,Strep,U/A, drug testing...etc, phlebotomy, wound care and dressings, EKG, monitoring of patients, explained correct dosages of mediations, counseled diabetic patients, administered CPR if needed and other severe patient problems,

Education

Business And Marketing

Itawamba Community College
Fulton, MS

Skills

  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Clinical documentation
  • Reliable team player
  • CPR
  • Laboratory specimen collection
  • Professionalism and ethics
  • Insurance verification
  • Complex Problem-solving
  • Trustworthy companion
  • Customer relationship management
  • Licensed Federal Breath Alcohol tester and Licensed Federal DOT drug tester
  • Dialysis tech
  • Phlebotomy and wound care

Certification

Licensed BAT and licensed DOT drug tester.

Timeline

Manager

Brook's Grocery
02.2024 - 06.2025

Medical Assistant

Express Care West
05.2022 - 07.2025

Doctor's Assistant

Convenient Care
04.2017 - 07.2022

Business And Marketing

Itawamba Community College

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Jessica DeVaughn