Jessica D. Holloway
Queens
Summary
Results-driven professional with background in membership advising, prepared to contribute to team success and achieve organizational goals. Expertise in fostering positive member experiences and addressing client needs efficiently. Known for collaborative spirit and adaptability in dynamic environments, with strong skills in customer service and relationship management.
Overview
8
8
years of professional experience
Work History
Membership Advisor
Equinox Gym
New York, NY
12.2024 - 11.2025
- Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
- Implemented creative outreach methods to reach potential members outside traditional channels, increasing overall brand awareness.
- Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
Quality Assurance Consultant
Kroll
01.2019 - 01.2024
- Created training materials for new hires joining quality assurance team.
- Created, imported, maintained, and monitored 100+ claims data.
- Developed niche bankruptcy knowledge to help audit and review stipulations, motions, orders and objections filed in the district court.
- Resolved 100+ complex claims by becoming a claims expert in under 2 years and advising operations teams.
Business Operations Manager
Kroll
01.2018 - 01.2019
- Fostered positive work environment by addressing employee concerns promptly.
- Managed multiple projects simultaneously without exceeding budgeted costs or allotted time.
- Coordinated employee training programs aimed at improving skills and knowledge within team.
- Lead all case project responsibilities including: delegating work for 10+ consultants, conducting quality assurance for all completed work and handling all case correspondences.
Education
Associate in Arts (A.A.) -
Palm Beach State College
West Palm Beach06-2011
Skills
- Employee interviews
- Relationships and rapport
- Detail oriented
- Problem-solving skills
- Quality assurance
- Verbal and written communication
- Project management
- Reliability
Timeline
Membership Advisor
Equinox Gym
12.2024 - 11.2025
Quality Assurance Consultant
Kroll
01.2019 - 01.2024
Business Operations Manager
Kroll
01.2018 - 01.2019
Associate in Arts (A.A.) -
Palm Beach State College