Jessica Diaz
Galax,VA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Highly devoted to helping people and go over and beyond for customer satisfaction.
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
7
7
years of professional experience
Work History
Teller/Customer Service Representative
Skyline National Bank
Galax, VA
02.2024 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
Office Clerk
Twin County Pediatrics, Galax
Galax, VA
05.2023 - Current
- Interpreted verbal and written information during examinations. test and treatments.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Waitress
Rio Grande Mexican Restaurant
Galax, VA
06.2022 - Current
- Maintained polite and professional demeanor to customer to encourage inquiries and order placements.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas.
- Explained menu items, describing ingredients and cooking methods upon request.
- Operated cash register and receive payment by cash, check and credit card.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Ring Spinner
Parkdale Mills
Hillsville, VA
03.2018 - 07.2022
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Installed and aligned equipment components to prepare for operation and minimize errors.
- Operated multiple machines at once.
- Inspect quality of yarn to excel customers expectations.
- Data entry in system to supervisors and plant mangers to ensure all requirements were meet
- Inspected, tested and measured materials, products and installations against specifications.
- Completed timesheets, traceability forms and Uster documentation on time.
Front Desk Receptionist
Todd Chiropractic
Galax, VA
07.2017 - 12.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Completed basic bookkeeping and document filing.
- Scheduled space or equipment for special programs, meetings and conferences.
- Set up and performed therapies on patients in a timely manner.
- Verify and work with insurance policies.
Education
High School Diploma -
Galax High School
Galax, VA06.2014
Skills
- Bilingual
- Fluent in speaking and writing in both English and Spanish
- Transactions and Cash Handling
- Service Oriented
- Team Player
- Multitasking and Prioritization
- Courteous and Professional
- Documentation and Reporting
- Operations Monitoring
- Quality Control
Timeline
Teller/Customer Service Representative
Skyline National Bank
02.2024 - Current
Office Clerk
Twin County Pediatrics, Galax
05.2023 - Current
Waitress
Rio Grande Mexican Restaurant
06.2022 - Current
Ring Spinner
Parkdale Mills
03.2018 - 07.2022
Front Desk Receptionist
Todd Chiropractic
07.2017 - 12.2018
High School Diploma -
Galax High School