Jessica Diaz-Herrera
Forney,TX
Summary
CPR-certified and bilingual professional pursuing phlebotomy training, equipped with a robust background in patient interaction, accuracy, and exceptional customer service. Proven ability to maintain a safe and clean environment while effectively multitasking under pressure, ensuring comfort and trust for patients. Eager to secure an entry-level phlebotomy position to leverage clinical training and deliver compassionate, precise patient care. Committed to fostering positive healthcare experiences through strong interpersonal skills and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Starwood Café
05.2024 - 08.2025
- Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
- Trained new servers on menu knowledge, service protocols, and POS system usage.
Server
Edohana Hibachi & Sushi
12.2022 - 05.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat clientele.
- Collaborated with kitchen staff to synchronize orders and improve overall dining experience.
Crew Member
Raising Cane's
12.2021 - 08.2022
- Supported multiple operations while maintaining cleanliness and safety standards, directly transferable to infection control.
- Provided fast, accurate service with a calm and professional demeanor.
Team Member
Whataburger
03.2020 - 07.2020
- Assisted with high-volume operations requiring accuracy and speed, reinforcing attention to detail under pressure.
- Maintained a clean and safe work environment, aligned with healthcare safety procedures.
Cashier
Sam Jordan Food
11.2017 - 09.2018
- Ensured accurate transactions and organized workflow, developing detail orientation critical for specimen handling.
- Delivered consistent, reliable service to diverse populations.
Education
Phlebotomy - Technical Program
Eastfield College
Mesquite, TXCPR - Certification course
Eastfield College
Mesquite, TXAssociate of Science - College
Eastfield College
Mesquite, TXHigh school diploma -
North Forney High School
Forney, TXSkills
- Specimen Labeling
- Communication
- Venipuncture
- Patient care
- Specimen handling
- Butterfly needle technique
- HIPAA compliance
- Blood culture collection
- Capillary puncture
- Patient assessment
- Laboratory procedures understanding
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified CPR, American Heart Association - 12/2024 to 12/2026
- Certified Phlebotomy Technician (CPT), National Healthcare Association
Languages
Spanish
Limited Working
Timeline
Server
Starwood Café
05.2024 - 08.2025
Server
Edohana Hibachi & Sushi
12.2022 - 05.2023
Crew Member
Raising Cane's
12.2021 - 08.2022
Team Member
Whataburger
03.2020 - 07.2020
Cashier
Sam Jordan Food
11.2017 - 09.2018
Phlebotomy - Technical Program
Eastfield College
CPR - Certification course
Eastfield College
Associate of Science - College
Eastfield College
High school diploma -
North Forney High School
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