Jessica Diggs
Pocomoke City,MD
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Retail Keyholder
Torrid Clothing Store
Salisbury , MD
10.2021 - 01.2023
- Verified that all customers received receipts for their purchases.
- Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
- Assisted with training new employees on company policies, procedures, and guidelines.
- Greeted customers upon entry and assisted them in locating products.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Maintained accurate inventory levels by conducting physical counts of stock items.
- Confirmed pricing accuracy throughout the store by performing price checks on items.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Resolved issues between customers and staff members in a professional manner while maintaining company policies.
- Processed payments using point-of-sale systems.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Adhered to safety standards when handling hazardous materials such as chemicals or heavy objects.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Monitored security cameras to identify potential shoplifters or suspicious activity.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Assisted in general housekeeping to maintain store image.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used Point of Sale register system to complete transactions.
- Counted and balanced registers.
Cake Decorator
Smith island baking company
Crisfield, Maryland
04.2013 - 12.2014
- Sculpted 3D figurines out of fondant for use on specialty cakes.
- Troubleshot any issues that arose during the cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Stacked layers of cakes onto tiered stands without damaging them.
- Incorporated creative elements into cake designs as requested by clients.
- Ensured all tools were sanitized prior to beginning each project.
- Cleaned work area after completing each project for sanitation purposes.
- Measured ingredients accurately according to recipes used in the bakery.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Frosted finished cakes evenly and smoothly using various techniques.
- Produced frostings and creams for cakes and other edibles.
- Handled cash, credit card and check transactions.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Cook
Hardee's
Pocomoke City, Maryland
09.2012 - 08.2014
- Performed basic administrative duties such as inventory management, ordering supplies.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Ordered supplies as needed for the kitchen.
- Adhered to food safety standards when storing and preparing foods.
- Monitored stock levels of food items and ordered more when necessary.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Organized storage areas for efficient usage of space.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up and performed initial prep work for soups, sauces and salads.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Grilled and deep fried various foods from meats to potatoes.
Server
Friendlys Ice Cream
Pocomoke City, MD
01.2007 - 08.2013
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Set up tables in between patrons to reduce wait times.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
Education
High School Diploma -
Pocomoke High School
Pocomoke City, MD05-2008
Associate of Science - Sterile Processing Technology
Penn Foster Career School
Scranton, PASkills
- Employee Training
- Social Media Marketing
- Scheduling Coordination
- Merchandise Display
- Cash Handling Accuracy
- Sales proficiency
- Cross-selling abilities
- Customer Service
- Cash Handling
- Inventory Monitoring
- Store maintenance
- Daily Reporting
- Store operations oversight
- Team member development
- Training and mentoring
- Bank Deposits
Timeline
Retail Keyholder
Torrid Clothing Store
10.2021 - 01.2023
Cake Decorator
Smith island baking company
04.2013 - 12.2014
Cook
Hardee's
09.2012 - 08.2014
Server
Friendlys Ice Cream
01.2007 - 08.2013
High School Diploma -
Pocomoke High School
Associate of Science - Sterile Processing Technology
Penn Foster Career School