Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Ditto

Tallahassee

Summary

Dynamic and dedicated professional with experience excelling in patient relations and schedule management. Proven ability to maintain HIPAA compliance while enhancing patient satisfaction through effective communication and follow-up skills. Ready to leverage strong organizational abilities and a commitment to service excellence in a new patient-facing role.

Overview

8
8
years of professional experience

Work History

Stay at Home Caretaker

N/a
11.2019 - Current
  • Took a career break to help take care of a family member and manage household operations, budget, and schedules.
  • Strengthened interpersonal communication, conflict resolution, and multitasking abilities in a dynamic home environment
  • Ready to re-enter the workforce with renewed energy, a strong work ethic, and a deep commitment to patient care and service excellence.

Medical Scheduler

Tallahassee Memorial Physician Partners
12.2018 - 10.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Medical Assistant

Wakulla Urgent Care/Primary Care Physician Office Dr. Keen
08.2017 - 12.2018
  • Initiated care by greeting patients, taking vitals, reconciling medications and reporting chief complaints to physician.
  • Performed EKGs, tests for step, flu, and UA, and wellness exams such as eye, ear, and nose.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Front Desk, Registered Chiropractic Assistant Temp

TLC Chiropractic
01.2018 - 07.2018
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Assisted chiropractor during ~60 daily patient exams and physicals.
  • Handled all in and outgoing referrals.

Education

Leon High School
Tallahassee, FL

Skills

  • Schedule management
  • Patient relations
  • Reception oversight
  • HIPAA compliance
  • Insurance verification
  • Follow-up skills
  • Patient referral
  • Co-payment collection
  • Patient registration
  • Excellent communication

Timeline

Stay at Home Caretaker

N/a
11.2019 - Current

Medical Scheduler

Tallahassee Memorial Physician Partners
12.2018 - 10.2019

Front Desk, Registered Chiropractic Assistant Temp

TLC Chiropractic
01.2018 - 07.2018

Medical Assistant

Wakulla Urgent Care/Primary Care Physician Office Dr. Keen
08.2017 - 12.2018

Leon High School

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