Jessica Dominguez
Haledon,NJ
Summary
Dedicated Lead Medical Assistant/ Front Desk Associate with almost 10 years of experience. Equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Batista Pediatrics
11.2015 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Certificate of Completion - Medical Assistant
Fortis Institute
Wayne, NJ10-2015
High School Diploma -
Manchester Regional High School
Haledon06-2014
Skills
- Medical office administration
- Patient education and counseling
- Team building and supervision
- Medical terminology proficiency
- EMR
- Compassionate
- Problem-solving skills
- Scheduling
- Verbal and written communication
- Issue handling
- Office supplies ordering
- Reliability
Certification
Medical Assistant Certificate of completion
Languages
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Batista Pediatrics
11.2015 - Current
Certificate of Completion - Medical Assistant
Fortis Institute
High School Diploma -
Manchester Regional High School
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