Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Donnelly

Wildwood,NJ

Summary

Dynamic Spa Associate with a proven track record at Hand And Stone, excelling in customer service and product promotion. Proficient in document management and time management, ensuring operational efficiency and satisfaction. Offering strong foundation in organizational and communication skills, eager to learn and develop in dynamic administrative environment. Brings ability to quickly grasp office software and administrative procedures, contributing to seamless office operations. Ready to use and develop problem-solving and multitasking skills in any role.

Overview

3
3
years of professional experience

Work History

Spa Associate

Hand And Stone
03.2025 - Current
  • Delivered exceptional customer service by addressing client inquiries and providing product recommendations.
  • Assisted in scheduling appointments, managing reservations, and optimizing service flow for maximum efficiency.
  • Educated clients on spa treatments, products, and wellness practices to enhance their overall experience.
  • Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
  • Promoted spa packages and retail products effectively, increasing sales revenue for the business.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.

Junior Administrator

McDonald's
01.2023 - Current
  • Coordinated office activities and streamlined administrative processes to enhance operational efficiency.
  • Maintained and organized electronic filing systems for easy access to critical documents.
  • Assisted in the preparation of reports, presentations, and other documentation for management review.
  • Ensured timely completion of project deliverables through proactive follow-ups with internal teams.
  • Improved customer satisfaction by addressing inquiries promptly and providing accurate information.

Server

The Surfing Pig
05.2023 - 08.2025
  • Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
  • Handled cash transactions accurately, ensuring proper change and receipt issuance.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Education

Bachelor of Business - Management

Florida Atlantic University
Boca Raton, FL
05-2026

Skills

  • Document management
  • Database maintenance
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving

Timeline

Spa Associate

Hand And Stone
03.2025 - Current

Server

The Surfing Pig
05.2023 - 08.2025

Junior Administrator

McDonald's
01.2023 - Current

Bachelor of Business - Management

Florida Atlantic University

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