Jessica Doseme
Fitchburg,MA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
01.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using POS systems.
- Maintained product knowledge to provide relevant recommendations.
- Collaborated with team members to enhance customer satisfaction.
- Handled returns and exchanges in accordance with store policies.
- Trained new staff on customer service protocols and procedures.
Warehouse Worker
Amazon
10.2024 - 04.2025
- Operated material handling equipment to efficiently transport goods within the warehouse.
- Packed and labeled products accurately, ensuring compliance with quality standards.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Cashier
Market Basket
11.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with inquiries, enhancing the overall shopping experience.
- Handled returns and exchanges while adhering to store policies.
- Greeted customers entering the store and responded promptly to customer needs.
Education
College Omega De Tour
HaitiSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Warehouse Worker
Amazon
10.2024 - 04.2025
Customer Service Representative
Walmart
01.2024 - Current
Cashier
Market Basket
11.2023 - 06.2024
College Omega De Tour
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