Jessica Doucimo
Cheektowga ,NY
Summary
Experienced in efficient management of food orders, cash register operation, and adherence to food safety protocols for optimal temperatures. Exceptional customer service and seamless dining experience. Skilled in multitasking and prioritizing tasks in fast-paced environments. Committed to upholding high standards of cleanliness, hygiene, and industry regulations.
Overview
21
21
years of professional experience
Work History
Human Resources Administrator
Executive Investigation & Security
10.2023 - Current
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
Supervisor
Auntie Anne's Pretzels
01.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Dunkin Donuts
08.2007 - 10.2020
- Developed, implemented and monitored programs to maximize customer satisfaction
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Addressed negative customer feedback immediately
- Interviewed, hired and trained new quality customer service employees
Cashier/Prepared Food
Village Pizza and Subs
07.2003 - 03.2006
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Served fresh, hot food with a smile in a timely manner
Education
High School Diploma -
Brockton High School
Brockton, ma01.2004
Skills
- Employee scheduling
- Cash handling accuracy
- Loss prevention
- Time management
- Excellent multi-tasker
- Strong communication skills
- Strong customer relationship builder
- Ability to handle fast-paced environment
Accomplishments
- Consistently exceeded daily sales targets with an average of $2000 in sales each day.
- Routinely helped as many as 200 customers each day in a high-volume retail outlet.
- Received 10 'exceeds expectations' ratings on performance reviews.
- Met monthly sales goals for 9 straight months.
- Achieved Result through effectively helping with Task.
Timeline
Human Resources Administrator
Executive Investigation & Security
10.2023 - Current
Supervisor
Auntie Anne's Pretzels
01.2020 - Current
Manager
Dunkin Donuts
08.2007 - 10.2020
Cashier/Prepared Food
Village Pizza and Subs
07.2003 - 03.2006
High School Diploma -
Brockton High School
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