JESSICA DOYEL
Cleburne,TX
Summary
I bring energetic, enthusiastic and unique skills with a creative, out-of-the-box thinking and problem-solving skills with a solid goal-oriented planning. I am looking to advance myself and add to my skill set within the company. With my 11 years of customer service and sales administration along with my 3+ years of management and leadership, I can successfully fill the role at your company. I am Hardworking and passionate with strong organizational skills. Ready to help the team achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Velocity Developmental Program
Alcon Manufacturing
- Issue batch records based on production schedule, create batches in ERP/LIMS system, verify variable coding, communicate effectively with production, maintenance, and warehouse
- Proficient for issuance for Pharm Surg and Lens Care and pre-printed backing paper.
- Assisted in problem solving issues.
QA Technician (2nd Shift)
Alcon Manufacturing
12.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Reviewed MBR documentation for both sides of the business to ensure batches released in a timely manner.
- Assist with Media runs
Pack Tech II
Alcon
09.2021 - Current
- I started with Randstad in September of 2021 and was hired on in November as a Pack Tech 1
- With my time being a pack tech I, I took the initiative to learn as much as possible with Alcon's practices, procedures and SOPs
- In doing so, I was promoted to a pack tech II and I currently lead multiple lines, review, and close out MBRs
- I have good GDP documentation and safety
- I am a quick and efficient learner
- With those skills, I was chosen to go into a newly, developed line (line 22) to further advance my knowledge and skills.
Driver/Management
FedEx
05.2019 - 08.2021
- Loading my truck is not required however I do it so that I can be efficient by knowing what is on my truck and what stops to make
- I then make deliveries to both businesses and residential customers
- Making sure that packages are delivered in a timely manner and delivered to the correct customer
- I also make sure to obtain signatures when needed.
Package Handler
11.2018 - 05.2019
- My responsibilities where to load trucks and unload trailers in a safe, compliant, and timely manner
- I built relationships with the drivers and also achieved package handler of the month for February.
Customer Service Representative
AT&T Mobility
03.2014 - 05.2019
- Take inbound calls and assist customers with bill reviews, processing payments, activating new services or assisting the customer with other options available to their specific need
- Due to my ability to exceed company standards I was chose to participate in the company's Balance Program where I assisted representatives reach/exceed center stretch goals.
Assistant Store Manager
RadioShack
06.2011 - 03.2014
- Assisted with sales and services for all major cell phone providers, reset floor plans for new merchandise and inventory control throughout the entire store
- I also was responsible for making store deposits, terminations and closing/opening the store
- My store was recognized for Top Sales in the area.
Education
General Psychology -
Lubbock Christian University
3.7 GPA -
Mansfield High School
Skills
- Leadership
- Verbal/Written Communication skills
- Computer Skills
- CUSTOMER SERVICE
- PROBLEM SOLVING
- Relationship Building
- COMMUNICATION
Timeline
QA Technician (2nd Shift)
Alcon Manufacturing
12.2023 - Current
Pack Tech II
Alcon
09.2021 - Current
Driver/Management
FedEx
05.2019 - 08.2021
Package Handler
11.2018 - 05.2019
Customer Service Representative
AT&T Mobility
03.2014 - 05.2019
Assistant Store Manager
RadioShack
06.2011 - 03.2014
3.7 GPA -
Mansfield High School
Velocity Developmental Program
Alcon Manufacturing
General Psychology -
Lubbock Christian University