Jessica D. Thomas
Brooklyn Park,MN
Overview
13
13
years of professional experience
Work History
Cook
Presbyterian Homes and Services
12.2018 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Contributed to menu planning meetings, offering valuable input on flavor combinations and dish ideas.
- Followed standard recipes, menus and apportions according to established standards.
- Stocked and rotated food items according to expiration dates.
- Promoted teamwork among kitchen staff by fostering open communication and addressing issues promptly.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Enhanced kitchen efficiency by implementing standardized recipes and portion control guidelines.
- Trained and supervised new kitchen staff on food preparation and safety protocols.
- Communicated with supervisor to discuss menu items, ingredients and nutritional values.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed opening and closing shift kitchen tasks.
Direct Support Caregiver
Wingspan Care Group
05.2021 - 09.2023
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Collaborated closely with fellow caregivers in order maintain consistency among the shifts ensuring optimal support.
- Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
- Supported clients during medical appointments, advocating for their needs and preferences with healthcare providers.
- Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
- Demonstrated dedication to continuous learning attending training sessions regarding new caregiving methods leading to improved care quality.
- Maintained accurate records of clients'' progress, reporting any changes or concerns to appropriate parties promptly.
- Increased improvement with clients'' physical well-being through regular exercise routines and mobility assistance.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Dining Server and Cook
Sunrise Senior Living
09.2017 - 11.2020
- Trained new dining service workers, fostering teamwork and consistent service standards.
- Provided exceptional guest service by addressing special requests, dietary restrictions, and any other needs to create a memorable dining experience.
- Delivered exceptional service by promptly addressing customer concerns and special requests, ensuring a positive dining experience.
- Provided exceptional customer service by accommodating special dietary requests or allergies, ensuring all guests enjoyed their dining experience.
Merchandiser
SAS Daymon
03.2017 - 05.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Inspected merchandise for quality and arranged proper display location on floor.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Arranged consistent shelves, bins, and racks at different locations by following established pops.
Television and WiFi Sales Agent
Satcom Marketing
11.2015 - 04.2017
- Explained features and advantages of cable phone and internet services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
Restaurant Server and Bartender
Applebee’s
02.2012 - 05.2015
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Skills
- Management and training skills
- Ability to multitask
- Time management skills
- Interpersonal communication skills
- Upscale dining experience, includes wine key service
- Responsible for ordering and maintaining food supplies from main distributor
- Initiated new methods in food prep and cost reduction
Timeline
Direct Support Caregiver
Wingspan Care Group
05.2021 - 09.2023
Cook
Presbyterian Homes and Services
12.2018 - Current
Dining Server and Cook
Sunrise Senior Living
09.2017 - 11.2020
Merchandiser
SAS Daymon
03.2017 - 05.2018
Television and WiFi Sales Agent
Satcom Marketing
11.2015 - 04.2017
Restaurant Server and Bartender
Applebee’s
02.2012 - 05.2015