Jessica Duong
Post-graduate Professional
Kent,WA
Summary
Dependable candidate successful at managing multiple priorities with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Currently seeking professional opportunities while serving in the meantime providing quick, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
Work History
Server
Muse Lounge
Seattle, WA
05.2023 - Current
- Manages large parties of up to 20 guests
- Averaged $60-$80 in sales per guest
- Explain menu items and suggested appropriate options for food allergy concerns
- Operates POS system to place orders, manage bills, and handle complimentary items
- Upsells high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Server
Twin Peaks
Tukwila, WA
09.2021 - 05.2023
- Supports team in providing unique dining experience to guests
- Knowledgeable on menu items and accurately recites orders
- Organized and engaged with large parties with positive attitude
- Suggested add-ons that improved guests’ experience while increasing sales
- Managed over 8 parties at once on several occasions
Education
High School Diploma -
Mount Rainier High School
Des Moines, WA 09.2017 - 08.2021
Bachelors in Apparel, Textiles, And Merchandising -
Central Washington University
Ellensburg, WA 09.2017 - 08.2021
Skills
Supply Restocking
Timeline
Server
Muse Lounge
05.2023 - Current
Server
Twin Peaks
09.2021 - 05.2023
High School Diploma -
Mount Rainier High School
09.2017 - 08.2021
Bachelors in Apparel, Textiles, And Merchandising -
Central Washington University
09.2017 - 08.2021