Jessica Durazo
Riverside,CA
Summary
Experienced mixologist dedicated to delivering exceptional customer service and maintaining safe food handling practices. Well-versed in a wide range of drink and food recipes. Efficient multitasker, familiar with fast-paced, high volume establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Craft Cocktail Bartender
Don Orange
04.2024 - Current
- Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons and encouraging repeat business.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
Buffalo Wild Wings
01.2024 - 07.2024
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Tuscanos Pizza And Pasta
04.2023 - 01.2024
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender Shift Manager
Rock And Brews
10.2021 - 04.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender/Waitress
Buffalo Wild Wings
08.2015 - 09.2021
- Provide accurate descriptions and suggestions to customers when ordering food and beverages.
- Verified the age and identification of guests.
- Ensured safe alcohol consumption.
- Maintained a safe and clean environment for guests and team members.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Courtesy Clerk
Stater Bros Markets Inc
02.2020 - 06.2020
- Made sure work stations were properly cleaned and maintained
- Assisted customers in locating products
- Replenished shelves with new inventory
- Retrieved and sanitized shopping carts from parking areas.
Cashier/Customer Service
Forever 21
11.2016 - 02.2017
- Providing accurate cash and card transactions
- Assisted creating attractive displays
- Recommended merchandise based on individuals request.
Server/Cashier
Enzo's Pizza and Pasta
02.2014 - 08.2015
- Provided excellent wait service to ensure customer satisfaction
- Made suggestions based on guests preferences.
Education
High school diploma -
Arlington High School
Riverside, CA06.2013
Skills
Suggestive Seller
Detail Oriented
Quick and Efficient
Fast Learner
Problem Solver
Self Motivated
Certification
ServSafe Alcohol July, 2025
ServSafe Food Protection Manager Certification December, 2027
Timeline
Craft Cocktail Bartender
Don Orange
04.2024 - Current
Bartender
Buffalo Wild Wings
01.2024 - 07.2024
Bartender
Tuscanos Pizza And Pasta
04.2023 - 01.2024
Bartender Shift Manager
Rock And Brews
10.2021 - 04.2023
Courtesy Clerk
Stater Bros Markets Inc
02.2020 - 06.2020
Cashier/Customer Service
Forever 21
11.2016 - 02.2017
Bartender/Waitress
Buffalo Wild Wings
08.2015 - 09.2021
Server/Cashier
Enzo's Pizza and Pasta
02.2014 - 08.2015
High school diploma -
Arlington High School