Jessica Eady
Kingsland,TX
Summary
I am a dedicated hospitality industry manager with a passion for customer service. I am experienced and excel in guest services. I am excited to learn all aspects of hotel management. I work well with others and learn quickly.
Overview
6
6
years of professional experience
Work History
GENERAL MANAGER/Director of Sales
La Quinta Southwest Lubbock
08.2024 - 03.2025
- Oversaw daily hotel operations
- Booked special events and group room blocks
- Worked direct;y with hotel owner to maximize profits and guest satisfaction
ASSISTANT FRONT OFFICE MANAGER/SALES MANAGER
The Overton Hotel and Conference Center
08.2022 - 12.2024
- Awarded AAA Four Diamond Award
- Voted "Manager of the Quarter"
- Chosen for hotel's Quality Assurance team
FRONT DESK SUPERVISOR
The Overton Hotel and Conference Center
12.2021 - 08.2022
- Excelled in customer service and hotel policies
- Learned new leadership skills
- Executed all tasks quickly and efficiently
GENERAL MANAGER
Country Inn and Suites Lubbock Southwest
01.2019 - 12.2021
- Handled all event sales and group contracts - including weddings, family reunions and sports teams
- Worked alongside the owner to oversee all hotel operations
- Selected to attend Radisson's regional manager's conference in Dallas, Tx.
Education
Sociology
Texas Tech University
01.2013
Diploma - undefined
Burnet High School
01.2010
Skills
- Customer Service
- Communication
- Leadership
- Problem-Solving
- Proficient in OPERA
- Quality Assurance
- Policy Adherence
Timeline
GENERAL MANAGER/Director of Sales
La Quinta Southwest Lubbock
08.2024 - 03.2025
ASSISTANT FRONT OFFICE MANAGER/SALES MANAGER
The Overton Hotel and Conference Center
08.2022 - 12.2024
FRONT DESK SUPERVISOR
The Overton Hotel and Conference Center
12.2021 - 08.2022
GENERAL MANAGER
Country Inn and Suites Lubbock Southwest
01.2019 - 12.2021
Diploma - undefined
Burnet High School
Sociology
Texas Tech University