Jessica Edgell
San Antonio
Summary
Compassionate and dedicated professional with a minor in Social Work and a Bachelor of Science in Criminal Justice, currently pursuing a Master of Social Work (MSW). Experienced in working with diverse populations, providing client support, maintaining confidential records, and connecting individuals with needed resources and services. Strong communication, organization, and problem-solving skills with a passion for advocacy and helping individuals navigate complex systems. Committed to ensuring clients receive the support, benefits, and assistance they need while delivering exceptional service with empathy and professionalism.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavior Technician
Action Behavior Centers
San Antonio, TX
05.2026 - Current
- Implemented individualized behavior intervention plans to support client progress and skill development.
- Assisted in collecting and analyzing data to monitor client behaviors and treatment efficacy.
- Collaborated with multidisciplinary teams to ensure consistent implementation of therapeutic strategies.
- Provided direct support during therapy sessions, promoting positive behavioral changes and social skills.
- Maintained accurate documentation of client progress and interventions for ongoing assessment.
Shelf Edge
HEB Grocery Store
San Angelo, TX
05.2025 - 05.2026
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
Receptionist
Kampgrounds of America
San Angelo, TX
11.2025 - 05.2026
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Coordinated check-in and check-out processes, enhancing guest satisfaction.
- Maintained accurate reservation records using property management software.
- Responded to guest requests promptly, resolving issues to improve experiences.
- Conducted routine office tasks, including filing and data entry, with attention to detail.
Campus Admissions Representative
Angelo State University
San Angelo, TX
08.2023 - 11.2025
- Facilitated campus tours for prospective students, showcasing academic programs and university facilities.
- Managed application processing, ensuring accuracy and adherence to admission standards.
- Collaborated with academic departments to streamline communication regarding program requirements.
- Developed and implemented outreach strategies to enhance recruitment efforts among diverse populations.
- Conducted informational sessions for prospective students and families, addressing inquiries effectively.
- Improved applicant conversion rates by providing exceptional customer service throughout the entire enrollment process.
Education
Bachelor of Science - Criminal Justice
Angelo State University
San Angelo, TX05-2026
Masters - Social Work
Angelo State University
San Angelo, TX05-2028
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
Certification
- RBT - Registered Behavior Technician 40 hr course
- Suicide Prevention Certification
Timeline
Behavior Technician
Action Behavior Centers
05.2026 - Current
Receptionist
Kampgrounds of America
11.2025 - 05.2026
Shelf Edge
HEB Grocery Store
05.2025 - 05.2026
Campus Admissions Representative
Angelo State University
08.2023 - 11.2025
Bachelor of Science - Criminal Justice
Angelo State University
Masters - Social Work
Angelo State University