Jessica Edwards
Grand Rapids,MI
Summary
Currently looking for an amazing company to partner with in which I can exercise my artistic abilities. Looking for someone who is not only loyal, but also dependable? Look no further! I might just be the person for your team. I'd love the opportunity to see if this would be an ideal fit for both of us. I am also a Liberty University Online student, as well. Thanks for your time Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fresh Team Lead
Fresh Thyme Market
Grand Rapids, MI
12.2022 - Current
- I currently work here as a front end associate as well as in the Natural Living (Vitamins) Department
- I assist customers on a regular basis with helping them locate their items which includes walking them to the product itself
- A lot of what I do is based around customer service & making product recommendations
- In addition to this, I assist with helping out other areas of the store however I can.
- Mentored junior managers on effective leadership techniques for handling challenging situations within the retail environment.
- Boosted retail sales by recommending suitable hair care products tailored to individual client needs.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
Psychiatric Technician
Pine Rest Christian Mental Health Services
Grand Rapids, MI
01.2022 - 06.2022
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
Direct Care
House of Providence
Oxford, MI
02.2020 - 07.2020
- Actively participated in staff meetings to share insights from direct care experiences that contributed to improved program outcomes for residents.
- Ensured compliance with all local, state, and federal regulations related to the provision of direct care services.
- Actively participated in ongoing professional development opportunities to stay current on best practices in the field of direct care.
- Improved team communication by conducting regular meetings and providing ongoing feedback to direct care staff.
Shift Leader
Clean Juice
Troy, MI
06.2019 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelor Of Applied Arts And Science - Applied Ministry
Liberty University
Lynchburg, VAAssociates Degree - General Studies
Macomb Community College
Warren, MISkills
- Leadership
- Active Listening
- Certification in RBT
- People Skills
- Behavioral Health
- Crisis Intervention
- Conflict Management
- Photography
- Experience with Children
- Computer skills
- Microsoft Office
- Communication skills
- Customer service
- Conflict management
- Behavioral therapy
- Fashion Retail
- Retail knowledge
- Retail Employee Training
- Certification in First Aid
- Reception
Certification
- First Aid Certification
- CPR Certification
- Licensed Psychiatric Technician
- Board Certified Autism Technician
Timeline
Fresh Team Lead
Fresh Thyme Market
12.2022 - Current
Psychiatric Technician
Pine Rest Christian Mental Health Services
01.2022 - 06.2022
Direct Care
House of Providence
02.2020 - 07.2020
Shift Leader
Clean Juice
06.2019 - 02.2020
Bachelor Of Applied Arts And Science - Applied Ministry
Liberty University
Associates Degree - General Studies
Macomb Community College