JESSICA EELLS
Boerne,TX
Summary
Dedicated, results-oriented, master-level business development consultant with an entrepreneurial mindset and over 10 years of success in the areas of business, operations management, new business development, sales and marketing. Analytical, innovative professional with strong business acumen and deep technical knowledge dedicated to leading teams in meeting and exceeding operational targets. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.
Overview
12
12
years of professional experience
Work History
Operations Manager
Action Behavior Centers
San Antonio, TX
11.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Manager
Tiffany & CO
San Antonio, TX
05.2023 - 11.2024
- Support the Director in leading, developing and supporting the sales, operations and security team members to exceed commercial target and elevate the Tiffany store experience.
- Drive client development activities among individual team members to cultivate new and existing clients.
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered.
- Prioritize diversity, cultivate inclusive environments, and foster growth.
- Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
Center Store Manager
Victoria’s Secret
04.2018 - 04.2023
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.
- Managing labor hours within the store to drive top line sales and profit.
- Leading and demonstrating company values within the store.
- Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
- Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
- 10+ years of retail leadership experience.
Manager
Victoria’s Secret
09.2012 - 04.2018
- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
Education
High School Diploma -
Roosevelt
San Antonio, TXSkills
- Payroll Management
- Customer Service
- Coaching
- Development
- Scheduling
- Customer Relationship Management
- Sales Expertise
- Product and Service Sales
- Result Interpretation
- Business Strategies
- Attention to Detail
- Time Management
- Policy Implementation
- Professional and Courteous
- Hospitality Management
Timeline
Operations Manager
Action Behavior Centers
11.2023 - Current
Team Manager
Tiffany & CO
05.2023 - 11.2024
Center Store Manager
Victoria’s Secret
04.2018 - 04.2023
Manager
Victoria’s Secret
09.2012 - 04.2018
High School Diploma -
Roosevelt