Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessica Elias

Hyattsville,MD

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

3
years of professional experience

Work History

Metro by T-Mobile
Hyattsville, MD

Retail Sales Associate
04.2022 - Current

Job overview

  • Computed purchases and received and processed cash or credit payment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Helped customers by answering questions and locating merchandise.
  • Offered suggestions for additional items that may be of interest to customers.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Provided product information and answered customer questions.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Cross-sold products and services to increase average transaction value.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers upon entering the store and provided assistance.
  • Kept informed about new products arriving at the store on a regular basis.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Prepared merchandise for purchase or rental.
  • Handled customer complaints in a professional manner.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.

Education

Ultimate Medical Academy
Clearwater, FL

High School Diploma
09-2025

University Overview

Skills

  • Bilingual speaking, Spanish and English
  • Department reset
  • Stock replenishment
  • Sales report generation
  • Retail store operations
  • Promotional events
  • Inventory audits
  • Complaint management
  • Email marketing
  • Customer service
  • Sales goal achievement
  • Order processing
  • Stocking and receiving
  • Problem-solving
  • Rapport development
  • Conflict resolution
  • POS system operations
  • Point of sale systems
  • Brand representation
  • Stockroom safety procedures

Timeline

Retail Sales Associate
Metro by T-Mobile
04.2022 - Current
Ultimate Medical Academy
High School Diploma
Jessica Elias