Jessica Elling
Winston-Salem,NC
Summary
Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical and problem solving skills, with proven ability to quickly adapt to new environments. Eager to further develop professional skills in the dental or medical fields. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hygiene Coordinator
Northlake Dentistry
04.2023 - 12.2025
- Managed hygiene schedule of 30-40 patients per day.
- Made and confirmed appointments to promote necessary follow-up.
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Improved patient satisfaction by implementing a streamlined appointment scheduling process.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix following HIPAA guidelines.
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Fostered positive work environment through effective conflict resolution strategies when dealing with challenging situations involving staff or patients.
- Increased patient retention with exceptional customer service and prompt follow-up communication.
- Improved and developed knowledge through continuing education courses and seminars.
- Collaborated with other team members to work as back up for Patient Coordinator and Treatment Coordinator, filling in as necessary. Therefore, remaining well rounded in each department of the administration staff.
Office Coordinator/ Treatment Coordinator
NORTHLAKE DENTISTRY
03.2020 - 04.2023
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Proficiently utilized Dentrix software to coordinate schedules for both hygiene and treatment schedules.
- Maintained confidential patient records.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed referrals, maintaining open communications between offices.
- Coordinated daily office operations to enhance workflow efficiency and team productivity.
- Implemented process improvements that increased overall office efficiency and reduced administrative errors.
- Assisted with financial recordkeeping, ensuring accuracy in billing and insurance claims processing.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Prepared treatment plans and informed patients of their insurance benefits and financial responsibility.
Uniform Room Supervisor
BENCHMARK HOSPITALITY
04.2019 - 03.2020
- Obtained Certified Hospitality Supervisor designation through the American Hotel & Lodging Educational Institute.
- Successfully lead the uniform team through a complete uniform refresh.
- Conducted quality audits and physical inventories.
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff on hospitality best practices and operational procedures and provided coaching.
- Managed inventory control, reducing supply waste through effective and proficient use of the InvoTech system.
- Resolved guest complaints promptly, enhancing overall guest experience.
- Resolved conflicts among team members professionally, fostering a harmonious working atmosphere that enhanced productivity.
- Collaborated with other departments to ensure seamless communication and coordination for guest requests.
- Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.
- Managed laundry sorting, washing, drying, altering and ironing.
Communication Center Agent
BENCHMARK HOSPITALITY
04.2017 - 03.2019
- Answered incoming calls and processed guest requests.
- Input and monitored issues in HotSOS software.
- Prepared guests for trainings and meetings.
- Managed badging strategy.
- Created Excel spreadsheets used for interdepartmental communication.
- Tracked reservations and billing through efficient use of Opera Property Management System.
- Trained new agents in operational procedures and customer service standards.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Facilitated training sessions for new agents, elevating overall team performance.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Education
Master of Science - Social Work
The University of Texas At Arlington
Arlington, TX05-2004
Bachelor of Social Work - Social Work
The University of Texas
Austin, TX05-2002
Skills
- HIPAA compliance
- CPR certification
- Dentrix software proficiency
- Office administration
- Patient scheduling
- Dental records
- Treatment Planning
- Insurance claims
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Caring and compassionate
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
Sherlock Holmes Award -Most Detailed Oriented 2018
Difference Maker Team Member of the Year Award 2019
Certification
Certified Hospitality Supervisor
BLS Certified
Timeline
Hygiene Coordinator
Northlake Dentistry
04.2023 - 12.2025
Office Coordinator/ Treatment Coordinator
NORTHLAKE DENTISTRY
03.2020 - 04.2023
Uniform Room Supervisor
BENCHMARK HOSPITALITY
04.2019 - 03.2020
Communication Center Agent
BENCHMARK HOSPITALITY
04.2017 - 03.2019
Master of Science - Social Work
The University of Texas At Arlington
Bachelor of Social Work - Social Work
The University of Texas