Jessica Emerson
PADUCAH
Summary
Dynamic Customer Payments Supervisor with expertise in training, staff management, and process improvement. Proven track record in enhancing team communication and overseeing operations to achieve timely task completion and elevate customer service standards.
Overview
17
17
years of professional experience
Work History
Customer Payments Supervisor
Rentokil Initial
Memphis, TN
04.2012 - Current
- Trained and mentored staff on best practices
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed training materials to facilitate onboarding of new employees effectively.
- Maintained comprehensive knowledge of lending policies and procedures to enhance customer service.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-past schedule.
- Provided working papers, reports and supporting documentation for outside auditors
Accounts Receivable Clerk
Robert Half
Memphis, TN
03.2010 - 04.2012
- Company is a staffing agency that sent me to multiple job sites for temporary employment periods
- Sent to ServiceMaster in June of 2010 where I became a permanent employee in April 2012 - Company name change from ServiceMaster to Terminix to Rentokil Initial across my employment
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Accounts Receivable Clerk
Graceland Portable Buildings
Cunningham, KY
02.2009 - 02.2010
- Assisted in-house Accounting Manager with all aspects of Accounts Receivable
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
Education
Master of Science -
Keller Graduate School of Management
Memphis, TNBachelor of Science -
University of Phoenix
Tempe, AZSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Processes and procedures
- Process monitoring and improvement
- Expectation setting
- Microsoft Office experience
- Salesforce experience
- AS 400 experience
- Task delegation
Timeline
Customer Payments Supervisor
Rentokil Initial
04.2012 - Current
Accounts Receivable Clerk
Robert Half
03.2010 - 04.2012
Accounts Receivable Clerk
Graceland Portable Buildings
02.2009 - 02.2010
Master of Science -
Keller Graduate School of Management
Bachelor of Science -
University of Phoenix