Summary
Overview
Work History
Skills
Timeline
Generic

Jessica Entsminger

Portland,OR

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server

Petisco
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Shift Manager

Basecamp
06.2022 - 09.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
  • Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.

Landscaper

Scapegoat Gardens
05.2020 - 05.2022
  • Developed sustainable landscape designs that incorporated native plants species for reduced environmental impact.
  • Consistently met project deadlines through effective time management and prioritization of tasks.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

Lead Server/Barista

Sour Dough Express
04.2018 - 02.2020
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.

Skills

  • Interpersonal Skills
  • Multitasking Abilities
  • Espresso Machine Operation
  • Menu Memorization
  • Friendly and Outgoing
  • Team Leadership

Timeline

Server

Petisco
09.2023 - Current

Shift Manager

Basecamp
06.2022 - 09.2023

Landscaper

Scapegoat Gardens
05.2020 - 05.2022

Lead Server/Barista

Sour Dough Express
04.2018 - 02.2020

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Jessica Entsminger