Jessica Ershick
Starbucks
Valparaiso,IN
11
years of professional experience
Results-oriented supervisor with expertise in employee training and development. Known for strong conflict resolution techniques and the ability to anticipate customer needs, ensuring a seamless operational flow and high team morale.
Work History
Shift Supervisor
11 Years 4 Months- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers stellar customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Utilizes operational tools to achieve operational excellence during the shift.
Medical Receptionist
7 Months- Managed patient scheduling and appointment coordination, optimizing clinic workflow efficiency.
- Facilitated patient check-ins and check-outs, ensuring accurate data entry in electronic health records.
- Developed and maintained strong communication with patients regarding treatment plans and follow-up appointments.
- Trained new staff on office procedures, enhancing team performance and service delivery standards.
- Implemented electronic billing processes, reducing claim errors and improving revenue cycle management.
- Oversaw patient insurance verification processes, ensuring compliance with healthcare regulations and policies.
- Streamlined office operations by adopting new medical software tools, increasing productivity across the front desk team.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Bachelor of Science - Sociology
Skills
Cash handling
Employee training
Workplace safety
Staff management
Training and mentoring
Staff development
Inventory control and record keeping
Operations management
Conflict resolution techniques
Policy enforcement
Strategic planning
Problem-solving
Team leadership
Schedule management
Timeline
Medical Receptionist
Dermio Dermatology
09.2021 - 04.2022Read More
Shift Supervisor
Starbucks
04.2015 - CurrentRead More
Indiana University Northwest
Bachelor of Science from Sociology
Read More