Jessica Escamilla
Fort Worth,TX
Summary
Proficient Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Coordinator
Cook Children's Medical Center
08.2020 - Current
- Coordinated daily office operations, enhancing workflow efficiency and team productivity.
- Managed scheduling of appointments and meetings for staff, optimizing calendar utilization.
- Facilitated communication between departments, ensuring timely information exchange and collaboration.
- Handled document preparation and organization, maintaining accurate records for office activities.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Planned and supported staff office meetings by preparing agendas .
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Pulled charts and prepared for nurse and doctor assessment.
- Reviewed and sent medical records to other physicians upon request.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
Patient Care Technician
Cook Children's Medical Center
11.2019 - 08.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Implemented infection control protocols, contributing to safer hospital environment.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Certified Medical Assistant
JPS Health Network
06.2014 - 11.2019
- Scheduled and confirmed patient appointments, optimizing clinic workflow and reducing wait times.
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated patient communication by explaining procedures and providing necessary information for care.
- Managed medical inventory, ensuring adequate supplies and equipment were available for clinical staff.
- Assisted in preparing patients for procedures, ensuring comfort and understanding of the process.
- Performed routine laboratory tests and recorded results, maintaining accuracy in health records.
- Coordinated with healthcare providers to ensure seamless patient care and follow-up appointments.
- Maintained confidentiality of patient records, complying with HIPAA regulations and best practices.
- Supported clinical team during examinations by providing instruments and assisting with procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Cross-trained front office registration.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Medical Assisting Certification -
Everest College
Fort Worth03-2014
High School Diploma -
Trimble Tech High School
Fort Worth, TX 05-2006
Skills
- Schedule coordination
- Customer service
- Administrative support
- Records management
- Workflow oversight
- Inventory coordination
- Clear oral/written communication
- Organizational skills
- Billing
- Calendar management
- Report generation
- Meeting organization
Certification
State of Texas Notary- exp. 12/12/2027
Certified Medical Assistant- exp. 04/30/2026
BLS/American Heart Association- exp. 10/31/2027
Timeline
Office Coordinator
Cook Children's Medical Center
08.2020 - Current
Patient Care Technician
Cook Children's Medical Center
11.2019 - 08.2020
Certified Medical Assistant
JPS Health Network
06.2014 - 11.2019
Medical Assisting Certification -
Everest College
High School Diploma -
Trimble Tech High School